Anthony Reed
Ellenton,FL
Summary
Experienced and goal-oriented professional with over 6 years in residential treatment facilities. Recognized for showing empathy and patience to connect with individuals on emotional level and provide support. Brings strong problem-solving skills in high stressed environments. Pursuing certification as a Registered Behavior Technician with 40 hours training completed as required.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Youth Services Officer
Wayne Halfway House
09.2023 - 08.2024
- Monitored youths progress closely, adjusting intervention strategies as needed based on ongoing assessments of individual needs and responses to treatment efforts.
- Developed individualized plans for at-risk youth, addressing specific behavioral and emotional needs.
- Implemented life skills training sessions that prepared young offenders for successful reintegration into society postrelease.
- Promoted positive behavior change in young offenders through consistent mentoring and guidance.
Residential Counselor
Mountain Youth Academy
10.2018 - 08.2023
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Conducted weekly check-ins with all 70 residents to monitor progress, address concerns and provide ongoing support.
Sales Specialist
Lowe's Home Improvement
07.2016 - 09.2018
- Store expert in departments listed (appliances, millwork, and outdoor power equipment).
- Provide detailed product information to customers and peers.
- Recommend products,plans, and insulation services that matches customer needs.
- Generating leads, conducting sales, building relationships, keeping shelves stocked and correctly displayed.
- Coordinating successful completion of projects and orders.
Assistant Store Manager
Lumber Liquidators
01.2013 - 06.2016
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Administration Manager
Lowe's Home Improvement
01.2010 - 01.2013
- Manage all checkout functions by processing sales transactions and refund, monitoring cash draws amounts, and maintaining checkout area.
- Created coverage of registers and store supply usage, performs opening procedure, and provides excellent customer service by assisting customers and addressing issues.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Developed new process for employee evaluation which resulted in marked performance improvements.
Shipping Receiving Associate
Lowe's Home Improvement
01.2009 - 12.2010
- Responsible for ensuring an efficient flow of the unload process.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Swept floors and stored equipment at the end of each shift.
- Picked up incoming stock and delivered materials to designated locations.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Education
Associate of Applied Science - Occupational Therapy
Augusta Technical College
Augusta, GA04.2010
High School Diploma - Health Care
Westside Comprehensive High School
Augusta, GA05.2008
Skills
- Juvenile Justice System
- Youth Counseling
- Positive Reinforcement
- Child Welfare Knowledge
- De-Escalation Techniques
- Behavioral Intervention Plans
- Crisis Counseling
- Emotional Support
- HIPAA Compliance
- Boundaries Establishment
Certification
- Microsoft Certified Application Specialist (MCAS)
- Sales Manager Certificate
- Computer Training Certificate
- Heavy Equipment Licenses
Timeline
Youth Services Officer
Wayne Halfway House
09.2023 - 08.2024
Residential Counselor
Mountain Youth Academy
10.2018 - 08.2023
Sales Specialist
Lowe's Home Improvement
07.2016 - 09.2018
Assistant Store Manager
Lumber Liquidators
01.2013 - 06.2016
Administration Manager
Lowe's Home Improvement
01.2010 - 01.2013
Shipping Receiving Associate
Lowe's Home Improvement
01.2009 - 12.2010
- Microsoft Certified Application Specialist (MCAS)
- Sales Manager Certificate
- Computer Training Certificate
- Heavy Equipment Licenses
Associate of Applied Science - Occupational Therapy
Augusta Technical College
High School Diploma - Health Care
Westside Comprehensive High School
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