Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Jefferson

Philadelphia,PA

Summary

Dynamic professional, hardworking and passionate with a proven track record, adept in payment processing and exceptional communication. Confident handling tasks independently and in teams with highly organized approach to work. Skilled in multitasking and conflict resolution, excellent eye for detail and accurately assesses needs, consistently achieving high-quality standards and enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Youth Services Officer

Wayne Halfway House
09.2024 - Current
  • Reduced recidivism rates by implementing evidence-based intervention strategies tailored to each youth''s unique circumstances. Developed individualized plans for at-risk youth, addressing specific behavioral and emotional needs.
  • Coordinated educational programs within facility, promoting academic achievement among detained youths. Enhanced communication between parents and facility by conducting regular meetings and providing updates on their child''s progress.
  • Provided crisis intervention services to address immediate safety concerns and stabilize youths'' situations when necessary. Collaborated with other professionals to provide comprehensive support services for each individual youth in program.

Material Handler

Tesla
05.2023 - 08.2024
  • Transported inventory items to appropriate locations. Packed items into appropriate containers for shipment. Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Maintained safe work environment by following proper safety protocols and conducting regular inspections. Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility. Used hand-held scanners and physical logs to accurately track item movements.

Machine Operator

Professional Hair Labs
02.2022 - 04.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products. Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations. Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly. Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Customer Service Representative

Pinellas Suncoast Transit Authority
10.2019 - 01.2022
  • Maintained energy and enthusiasm in fast-paced environment, taking over 100 calls daily. Actively listened to riders, handled concerns quickly and escalated major issues to Supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease. Increased customer satisfaction by resolving communication issues.
  • Improved operations through consistent hard work and dedication. Prepared variety of different written reports and documents to ensure smooth operations. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Operations Specialist

Crius Energy Management LLC
05.2013 - 09.2019
  • Researched and updated all required materials needed for firm and partners. Responded to customer requests via telephone and email.
  • Verified data integrity and accuracy. Copied, logged and scanned supporting documentation. Entered details such as payments, account information and call logs into computer system.
  • Supported Chief Operating Officer with daily operational functions.

Education

Some College (No Degree) - Welding

Pinellas Technical College
St Petersburg

CDL Class A Certification - Commercial Vehicles

All-State Career School
Essington, PA
04.2010

Skills

  • Payment processing
  • Exceptional time management skills
  • Multi-line phone talent
  • Active listening skills
  • Detail-oriented
  • MS Windows proficient
  • Exceptional communication skills
  • Strong conflict resolution skills
  • Juvenile Justice System
  • Positive Reinforcement

Timeline

Youth Services Officer

Wayne Halfway House
09.2024 - Current

Material Handler

Tesla
05.2023 - 08.2024

Machine Operator

Professional Hair Labs
02.2022 - 04.2023

Customer Service Representative

Pinellas Suncoast Transit Authority
10.2019 - 01.2022

Operations Specialist

Crius Energy Management LLC
05.2013 - 09.2019

Some College (No Degree) - Welding

Pinellas Technical College

CDL Class A Certification - Commercial Vehicles

All-State Career School

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Joseph Jefferson