Anthony Rhodes
Loganville,GA
Summary
With over 25 years of diverse experience in technical support engineering, quality assurance, product management, programming, application analysis, and integration analysis, offer a comprehensive skill set to provide exceptional technical support to both internal and external customers. Expertise includes system administration, report writing, product management, quality assurance, troubleshooting interface issues, and documenting and resolving customer concerns. Proven track record of collaborating with R&D teams to effectively test and implement system enhancements. Personable business professional bringing successful 25+year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
32
32
years of professional experience
Work History
Sr. Data Analyst
Tech Mahindra
07.2021 - Current
- Application Support for Revenue Cycle Applications (Revcycle Vendor Allscripts/McKesson)
- Vendor upgrades and updates
- Administration and Support for servers
- HL7 Application Support for Inbound and Outbound Interfaces
- Manage and or Assist of system Upgrades(Testing,Planning and Go Live)
- SQL & Boston Workstation Support (Run and Monitor Scripts)
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Interpreted business questions and collaborated with engineering teams to identify data sources.
Sr Implementation Analyst-HL7/Application Analyst
ChangeHealthcare
09.2020 - 06.2021
- Manage deployment, configuration, administration and support of Clinical Applications (Vendor Mckesson\ChangeHealthcare)
- Manage expectations and delivery of business objectives and outcomes
- Work with clients to ensure that implementation process moves forward as expected within defined timeframes
- Manage entire implementation cycle, which may include one or more of following: assessing appropriate methods and identifying resources for conversion of client data
- Testing product or overseeing testing process
- Consult on installation of software and coordinating technical support to resolve issues
- Product Owner
- Implement, test HL7 interface between Channel Partner and Application
Project Consultant/Business Analyst
Jupiter Medical
03.2019 - 07.2020
- Oversee Allscripts/Mckesson Projects for Hospital
- STAR SME
- Scrum Master
- Responsible for Creating Project Plan and Improving Process due to Integration secondary vendor(Cerner)
- Implemented use of TRELLO so that projects would be accessible too all Stake Holders
- Streamline Project Plans so projects going forward will follow same strategy
- Developed Integrated Testing Project Team
- Team using Integrated testing scripts
- Application Support Clinical/Sunrise and Revenue Cycle Application
- Support HL7 Interfaces
- Delivered high-quality project results by consistently adhering to established standards and protocols.
- Coordinated with cross-functional teams for the successful execution of complex projects, creating a seamless workflow.
- Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.
- Maintained detailed documentation throughout the project lifecycle for future reference or audits requirements.
- Prepared contingency plans.
Project Manager-Interfaces/Application Analyst
Quest Diagnostics
10.2018 - 03.2019
- Performs and facilitates research and testing, provide overall project leadership to ensure hospital and Physician client interfaces conform to the client HL7 standards
- Responsible for multiple conversion projects
- Participates for information gathering for interface requirements
- Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation
- Provides direct interaction with client and client’s vendor –Designs and oversees interface implementation project plan
- Responsible for providing project status updates
- Will provide communications such as go-live notices, support documentation and operational checklists internal organization relative to any new or change to existing client interface
- Implementation of communication scripts and protocols to include dialup, VPN and frame and web services
- Provides post implementation support
- Responsible for escalating implementation and support issues to appropriate persons or groups for resolution
- Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of services
- Product Owner
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
Sr. Consultant/Application Analyst
Spartanburg Regional, Covenant Health
02.2016 - 10.2018
- Responsible for creating and modifying SQL Queries for Reporting and User requests
- Provide Application support for McKesson STAR- Access, Financial Clearance work station, Link engine, Medical Records, Navigator, Patient Accounting, Patient Processing, Pre-Bill, Relay Health, Access Management
- System Administrator/support for Pathways Compliance Advisor, Pathway Contract Management, Pathways Healthcare Scheduling, Relay Health, Laserarc
- Responsible for Running SQL Procedural queries to Provide and distribute Reports for Hospital site
- Document issues via Issue Trak/Cherwell
- Developed custom solutions based upon clients' strict requirements.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
Technical Support Engineer
McKesson Corporation
01.2003 - 02.2016
- Provides technical support for STAR integration, clinical patient care, Access Management and patient care teams for internal and external customers
- Troubleshoots HL7, online, and batch interface issues
- Troubleshoots and resolves customer support issues for clinical patient care, patient processing, and integration
- Mentors team members
- Document customer issues
- Serves as support representative to R&D to help test and implement enhancement and defect STIs SME
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Diagnosed and troubleshot hardware, software and network issues.
Senior Programmer/Application Analyst
McKesson Corporation
01.2003 - 01.2007
- Provided technical and application support for clinical patient care team
- Troubleshot HL7, online, and batch interface issues
- Consulted with internal and external customers on clinical patient care and integration issues
- Mentored team members
- Documented customer issues
Integration Analyst
McKesson HBOC
01.2000 - 01.2003
- Troubleshot interface issues for all STAR product groups, including Patient Care, Order Management, and Clinical product groups
- Consulted with application support to address integration issues
- Developed support procedures for integration team
- Documented customer issues
Application Analyst
HBOC
04.1993 - 01.2000
- Troubleshot and resolved customer support issues for STAR Order Management product
- Consulted with internal and external customers on Order Management issues
- Entered defect documents to be addressed by R&D
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
Education
B.S. - Computer Information Systems
DeVry University
Atlanta, GASkills
- Technical support
- Quality Assurance
- Product Management
- Troubleshooting and user support
- Customer service and support
- Report Writing
- System Administration
- McKesson STAR system
- HL7
- ALM
- Rally
- SQL
- MUMPS
- Visual Basic
- UNIX
- COBOL
- DCL
- JCL
- Pascal
- PowerHouse
- Basic
Timeline
Sr. Data Analyst
Tech Mahindra
07.2021 - Current
Sr Implementation Analyst-HL7/Application Analyst
ChangeHealthcare
09.2020 - 06.2021
Project Consultant/Business Analyst
Jupiter Medical
03.2019 - 07.2020
Project Manager-Interfaces/Application Analyst
Quest Diagnostics
10.2018 - 03.2019
Sr. Consultant/Application Analyst
Spartanburg Regional, Covenant Health
02.2016 - 10.2018
Technical Support Engineer
McKesson Corporation
01.2003 - 02.2016
Senior Programmer/Application Analyst
McKesson Corporation
01.2003 - 01.2007
Integration Analyst
McKesson HBOC
01.2000 - 01.2003
Application Analyst
HBOC
04.1993 - 01.2000
B.S. - Computer Information Systems
DeVry University