- Stand-up Paddleboarding (SUP)
- Enjoy participating in hiking & snowboarding for overall physical and mental well-being
- Running
- Youth sports (baseball & football)
- Tabletop gaming
- Travel
Anthony Rich
Certified IT Professional (CompTIA A+, Network+, Security+)
Bellingham,WA
Summary
Detail-oriented IT professional with a projected 2025 Computer Networking degree and CompTIA A+, Network+, Cloud Essentials+, and Security+ certifications. Experienced in providing first-level technical support, troubleshooting hardware and software issues, and managing Active Directory and Microsoft Intune during an IT internship at Family Care Network. Leveraging 30 years of customer service leadership to address daily inquiries, ensuring high satisfaction and operational efficiency. Proficient in using ticketing systems like SolarWinds Helpdesk and collaborating with teams to optimize IT workflows. Excited to contribute to Pyramid Global Technologies' innovative infrastructure solutions.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
6
6
Certifications
Work History
IT Intern
Family Care Network
Bellingham, WA
03.2025 - 05.2025
- Assisted in workstation installs across multiple clinics, ensuring proper hardware and software configurations.
- Managed Active Directory and Microsoft Intune, overseeing user access, security policies, and system updates.
- Utilized SolarWinds Helpdesk and Kuiper to track and resolve technical support tickets efficiently.
- Conducted system imaging for new computers and ensured compliance with IT infrastructure standards.
- Supported troubleshooting efforts for Dameware remote connectivity issues, leading investigative efforts into Ethernet driver conflicts.
- Participated in Helpdesk calls, documenting resolutions and improving support ticket workflows.
- Organized IT office workspace, improving inventory tracking and hardware management processes.
Meat Department Manager
Fred Meyer
Burlington, WA
11.2015 - 12.2024
- Managed inventory levels and assigned employee duties.
- Monitored sales activities to ensure customer satisfaction.
- Increased sales and expanded opportunities.
- Successfully increased sales to #2 in Fred Meyer
Meat Department Manager
Haggen
Bellingham, WA
11.2011 - 10.2015
- Assisted customers with inquiries and complaints, ensuring high levels of satisfaction.
- Ensured merchandise was accurately priced and displayed.
- Established and implemented department policies and goals.
- Managed employee work schedules and records.
Education
Associate of Applied Science - Computer Networking
Bellingham Technical College
Bellingham, Washington06-2025
Skills
Networking & System Administration
Active Directory
Microsoft Intune
LAN/WAN
Cloud-Based Systems
Software & IT Tools
Microsoft Excel
Microsoft Word
SolarWinds Helpdesk
Dameware
Kuiper
Process Optimization & Collaboration
Ticketing Systems
undefinedCertification
CompTIA A+, 2023
Interests
Timeline
IT Intern
Family Care Network
03.2025 - 05.2025
Meat Department Manager
Fred Meyer
11.2015 - 12.2024
Meat Department Manager
Haggen
11.2011 - 10.2015
Associate of Applied Science - Computer Networking
Bellingham Technical College
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