Sanday Chandradat

Payomatic

08.2022 - Current

Diagnosing and resolving hardware, software, and network issues
Assisting users with IT-related problems via phone, email, or in person
Managing support tickets and documentation
Installing, configuring, and maintaining computers, printers, and peripherals
Updating and patching operating systems and applications via Patch-manager (Solarwinds)
Managing software licenses and deployments
Creating and deploying Windows 10 + 11 images
Setting up and maintaining local area networks (LAN) and wide area networks (WAN)
Troubleshooting connectivity issues
Configuring routers, switches, and firewalls
Implementing security measures such as firewalls, antivirus, and access controls
Monitoring for security threats and vulnerabilities
Educating users on cybersecurity best practices
Manage Antivirus Server (Kaspersky) to ensure all domain computers are secured
Managing cloud-based applications and services (e.g., Microsoft 365, Google Workspace)
Providing remote desktop support and virtual private network (VPN) setup
Ensuring data synchronization and backups in cloud environments and FTP server
Managing servers, databases, and enterprise applications (Patchmanager, Kaspersky, AD Self Service)
Creating user guides and training materials
Assisted with IT Security training and phishing campaing
Keeping track of IT inventory and equipment lifecycle