Anthony Rios Jr
Wellman,IA
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in prioritizing calls.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor
University of Iowa Hospital and Clinics
Iowa City , IA
06.2024 - Current
- Maintained accurate records of employee attendance and performance reviews.
- Provided support to other departments as needed to meet organizational goals.
- Developed strong relationships with customers through excellent customer service practices.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Monitored staff performance and provided feedback for improvement.
- Trained new employees on proper job functions and company policies and procedures.
- Trained new employees on operational protocols, significantly reducing onboarding time.
Volunteer Firefighter
Wellman, Iowa Volunteer Fire Department
Wellman , IA
01.2013 - Current
- Advised homeowners on methods for preventing house fires through proper storage of flammable materials and use of extinguishers.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Responded quickly to emergency calls, providing medical aid where necessary.
- Communicated with other members of the team to coordinate activities at a scene.
- Attended community events to provide information on fire safety awareness initiatives.
- Coordinated efforts between multiple emergency response teams during major incidents.
- Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
Dispatcher 1
University of Iowa Hospital and Clinics
Iowa City , IA
11.2013 - 06.2024
- Resolved customer complaints related to service issues or delays.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
High School Diploma -
Regina High School
Iowa City Iowa 05-1989
Skills
- Safety oversight
- Performance monitoring
- Staff Supervision
- Customer Relations
- Team Training
- Technology
- Employee Development
- Delegation
Certification
- BLS Cpr Certificate 01/19/2023
- IAHSS Basic Training Certification Completion of Basic Healthcare Security Officer Examination 06/2014
- ICS 100
- ICS 200
- ICS 100 HC
- ICS 200 HCA
- ICS 700A
- FIre Fighter 1/HAZMAT Operator
- Active Shooter WOrkshop
- ILEA and NCIC Certified Dispatcher
- RMS Law Enforcement Training
- RMS Offsite Monitoring Training
- RMS Radiation Safety Training Officer
- RMS Familiaraization Training
- EMSLRC and UIHC Trauma Program Bleeing Control
- ELMS Training
- Crisis Negotiation for Dispatchers Training
- CCURE Training
- Omnigo Training
Timeline
Operations Supervisor
University of Iowa Hospital and Clinics
06.2024 - Current
Dispatcher 1
University of Iowa Hospital and Clinics
11.2013 - 06.2024
Volunteer Firefighter
Wellman, Iowa Volunteer Fire Department
01.2013 - Current
High School Diploma -
Regina High School
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