Anthony Robles
Long Beach,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Driver
HERART Express
11.2021 - 08.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Store Manager
Midas Auto Service
01.2020 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Firestone Complete Auto Care
06.2014 - 12.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Cabrillo High School
Long Beach, CA06.2003
Skills
- Staff Supervision
- Order Management
- Bank and Safe Deposits
- Mentoring
- Payroll Administration and Timekeeping
- Customer Service
- Sales Professional
- Management Training
- Staff Training
- Hospitality and Accommodation
- Delegating Work
- Leading Staff Meetings
- Goals and Performance
- Special Events
- Employee Terminations
- Inventory Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Driver
HERART Express
11.2021 - 08.2023
Store Manager
Midas Auto Service
01.2020 - 11.2021
Store Manager
Firestone Complete Auto Care
06.2014 - 12.2019
High School Diploma -
Cabrillo High School