Anthony Rodriguez
Winter Springs,FL
Summary
Versatile Technical Sales & Operations Professional with almost 10 years of experience in residential plumbing, water treatment, and solar thermal systems. Proven track record as a top-performing sales consultant and former Installation Manager with a focus on revenue growth, high-volume project delivery, and meticulous system diagnostics. Expert in Rheem and RainSoft product lines with deep experience in code-compliant installations and team leadership. A disciplined professional committed to bridging the gap between technical excellence and exceptional customer service to drive business success.
Overview
9
9
years of professional experience
Work History
Senior Service Technician
Florida Energy Water & Air
01.2022 - Current
- Served as a lead technical resource for multiple products and systems including Rainsoft water treatment, Rheem water heaters and solar water heaters, and Pool solar arrays.
- Handled 5-10 service calls on a daily basis per 6-day work week.
- Conducted routine maintenance and system inspections to ensure optimal performance.
- Consistently reached and exceeded monthly revenue targets, securing sales for multiple products including water treatment, water heaters, solar water heaters, and solar collectors.
- Trained technicians on the servicing and installation of multiple products and systems.
- Held workshop meetings for the service-department to train and mentor fellow technicians on consultive sales techniques, identifying customer needs and overcoming common customer objections.
Installation Manager
Florida Energy Water & Air
01.2021 - 01.2022
- Oversaw installation projects, ensuring compliance with quality standards and customer satisfaction.
- Managed hundreds of calls and emails daily, confirmed and booked approximately 20-30 install daily, managed hundreds of confirmed installs weekly.
- Led troubleshooting efforts during installations, resolving issues to maintain project timelines and client satisfaction.
- Managed a team of installers, providing guidance and support to ensure high-quality workmanship.
- Coordinated schedules and resources for efficient completion of installation services.
- Trained and mentored team members on installation techniques and customer service excellence.
- Developed and implemented process improvements to enhance operational efficiency in installations.
Installer
Florida Energy Water & Air
05.2017 - 01.2021
- Executed high-volume installations for national retail partners like The Home Depot and Lowe’s as well as premium RainSoft systems.
- Handled approximately 4-6 installations on a daily basis per 6-day work week.
- Served as a Rheem Pro Partner, performing complex, code-compliant installations of solar water heaters and roof-mounted solar collectors.
- Conducted thorough inspections of installed systems to ensure compliance with safety standards and regulations.
- Collaborated with team members to optimize installation processes, improving overall workflow efficiency.
- Provided training and mentorship to entry installers on best practices and safety protocols for multiple products and systems.
Education
Plumbing
Plumbing Apprenticeship
Orlando, FL05-2022
Basic Training
United States Air Force
San Antonio, TXHospitality Management
Mt. San Jacinto College
San Jacinto, CASkills
- Consultative Sales & Revenue Growth: Proven track record of consistently exceeding sales targets, driving revenue through consultative service, and turning technical site visits into long-term customer relationships
- Operations & Data Management: Proficient in high-volume data entry, digital reporting, and workflow management systems; utilized computer platforms extensively to manage installation schedules, project documentation, and operational records
- Client Relations: Managing high-volume retail accounts, professional brand representation, and customer education
- Instructional Leadership: Training technicians on installation protocols, safety standards, and diagnostic troubleshooting
- Operational Discipline: High-volume project management, safety-first protocols, and documentation accuracy
- Systems Installation: Water Heaters (Rheem Pro Partner), Solar Water Heaters, Solar Collectors, Water Treatment Systems (RainSoft)
- Plumbing & Electrical: Advanced residential plumbing, pipe assembly, electrical diagnostics, pressure testing, and code compliance
- Preventative Maintenance & Service: Providing comprehensive maintenance, diagnostics, and long-term service for a wide range of water heating, treatment, and solar products
- Mechanical Troubleshooting: Complex diagnostic analysis, system maintenance, and performance optimization
- Tools & Equipment: Proficient in the use of specialized plumbing, electrical, and solar installation hand and power tools
Awards and Accomplishments
- 2024-Awarded by Rainsoft #3 Technician in the South Atlantic Region for sales.
- 2023-Awarded by Rainsoft #3 Technician in the South Atlantic Region for sales.
- 2023-Awarded by Rainsoft #5 Technician in the World for sales.
- 2022-Awarded by Rainsoft #2 Technician in the South Atlantic Region for sales.
- 2022-Awarded by Rainsoft #3 Technician in the World for sales.
- 2022-Awarded by Florida Energy Water and Air 5 year Recognition.
- 2020-Awarded by Florida Energy Water and Air Employee of the Year for Install.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Service Technician
Florida Energy Water & Air
01.2022 - Current
Installation Manager
Florida Energy Water & Air
01.2021 - 01.2022
Installer
Florida Energy Water & Air
05.2017 - 01.2021
Plumbing
Plumbing Apprenticeship
Basic Training
United States Air Force
Hospitality Management
Mt. San Jacinto College