Anthony Rosales
Lake Forest,CA
Summary
Versatile, enthusiastic, high energy team player who can adapt to any situation, communicates well and wants to continue to grow and learn. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls, business and sustaining satisfactory relationships with customers. Personable and dedicated with proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Debt Advisor
Better Debt Solutions
Irvine, CA
05.2024 - Current
- Managed confidential client data
- Identified opportunities for cost savings by consolidating multiple debts into one payment.
- Developed debt reduction strategies for clients based on their personal financial situation.
- Created budgets and cash flow plans to help clients become financially stable over time.
- Analyzed credit reports, income statements, and other documents to identify areas of improvement.
Audi Brand Specialist
Audi Fletcher Jones
Costa Mesa, CA
12.2022 - 04.2024
- Overcoming objections, building relationships quickly, and demonstrating extensive product knowledge. Effective in cold calling, negotiating, and delivering exceptional customer service for world-class experiences.
- Prepared paperwork related to vehicle sales transactions including contracts, loan applications and title transfers.
- Responded promptly to customer inquiries via phone or email regarding Audi vehicles or services offered by the dealership.
Warehouse Manager
ORO Los Angeles
Irvine, CA
08.2020 - 12.2022
- Maintained oversight and direction for a team of 6 in accomplishing daily tasks and fulfilling orders.
- Receiving and unloading incoming shipments
- Verify and inspect received goods for damages, missing items or defects
- Organize and stock inventory in designated areas
- Maintain accurate stock levels
- Pick and pack orders for shipment
- Create shipping labels and documents
- Cross-check shipping labels and documents for accuracy
- Perform data entry of return shipments
- Maintain a clean and organized warehouse
- Daily reports
Server/Waiter
Hotel Irvine
Irvine, CA
01.2016 - 03.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
Server/Waiter
Islands Restaurants
Fullerton, CA
01.2014 - 01.2016
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Some College (No Degree) - Communications
California State University-Fullerton
Fullerton, CASkills
- Management
- Customer Service
- Marketing
- Sales
- Social Media Management
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
- Data Entry
- Hospitality
- Microsoft Outlook
- CRM Software
- Customer service
- Communication skills
- Organizational skills
- Time management
- Computer skills
- Forklift
- Shipping & receiving
- Materials handling
- Distribution center
- Sorting and Labeling
- Building rapport
- Lead Follow Up
- Email and Telephone Etiquette
- Relationship Building
Certification
- Forklift Certification, 2024, 2027
- Driver's License
- Food Handler Certification
- Salesperson License, 2022, 2025
Indeed Assessments
- Management & leadership skills: Impact & influence, Proficient, 09/01/23
- Business math, Proficient, 06/01/24
- Project timeline management, Proficient, 06/01/24
- Sales skills, Proficient, 09/01/23
- Work style: Conscientiousness, Proficient, 06/01/24
- Time management skills, Proficient, 06/01/24
- Attention to detail, Proficient, 02/01/24
- Customer focus & orientation, Proficient, 09/01/23
- Work style: Reliability, Proficient, 02/01/24
- Warehouse safety, Proficient, 06/01/24
- Warehouse shift leader, Proficient, 07/01/24
Affiliations
- Soccer
- DJing
- Music
- Games
- Time with my family
Accomplishments
(Audi Fletcher Jones)
- Best Customer Service for September 2023
References
References available upon request.
Timeline
Senior Debt Advisor
Better Debt Solutions
05.2024 - Current
Audi Brand Specialist
Audi Fletcher Jones
12.2022 - 04.2024
Warehouse Manager
ORO Los Angeles
08.2020 - 12.2022
Server/Waiter
Hotel Irvine
01.2016 - 03.2019
Server/Waiter
Islands Restaurants
01.2014 - 01.2016
Some College (No Degree) - Communications
California State University-Fullerton
- Forklift Certification, 2024, 2027
- Driver's License
- Food Handler Certification
- Salesperson License, 2022, 2025
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