Anthony Rugenstein
Greenfield,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines, SWA
07.2022 - Current
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Coordinated ground crew activities to complete objectives on schedule.
- Supervised day-to-day operations.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assitant Warehouse Manager
US AutoForce
10.2021 - 05.2022
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Senior Manager
Costco Wholesale
09.2007 - 02.2021
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed day-to-day Warehouse Operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exhibited excellent people skills during interaction with employees and customers.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN05.2003
Skills
- FAA Regulations Knowledge
- Work Coordination
- Attention to Detail
- Time Management
- Adaptability
- Team Leadership
- Safety Management
- Critical Thinking
- Flexible Schedule
- Dependable and Responsible
- Workload Management
Timeline
Ramp Supervisor
Southwest Airlines, SWA
07.2022 - Current
Assitant Warehouse Manager
US AutoForce
10.2021 - 05.2022
Senior Manager
Costco Wholesale
09.2007 - 02.2021
High School Diploma -
Lawrence North High School