Anthony Ruiz
Miami
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Great customer service.
Overview
2
2
years of professional experience
Work History
Server & Host
First Watch Cafe
Miami
08.2024 - 05.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Customer Service & Cashier
Naturissimo
Miami
11.2023 - 04.2024
- Recommended, selected, located, and obtained products to meet customer needs.
- Provided customers with solutions on the spot
- Took clients order and served them their food
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers promptly and responded to questions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
Data Entry Clerk
Overseas cargo inc
Miami
06.2023 - 08.2023
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Compiled reports based on gathered information.
- Maintained data entry requirements by following data program techniques and procedures.
- Analyzed and processed current data records to provide detailed reports.
Education
Associate of Science - Exercise Science
Miami Dade College
Miami, FL08-2026
High School Diploma -
Dr.Michael Krop Senior High
Miami, FL06-2024
Skills
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Guest engagement
- Customer feedback management
- Cash handling
- Supply restocking
- Professional appearance
- Calm demeanor
- Dining customer service
- Foreign language proficiency
- Bilingual fluency in [Spanish]
- Promotions and discounts
- Transaction handling
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server & Host
First Watch Cafe
08.2024 - 05.2025
Customer Service & Cashier
Naturissimo
11.2023 - 04.2024
Data Entry Clerk
Overseas cargo inc
06.2023 - 08.2023
Associate of Science - Exercise Science
Miami Dade College
High School Diploma -
Dr.Michael Krop Senior High