Daniela Burgos
Valley Stream,NY
Summary
Dynamic restaurant professional with a focus on delivering exceptional service in fast-paced environments. Proven ability to lead teams, optimize workflows, and enhance guest satisfaction through tailored service and effective use of POS systems. Expertise in fine dining and wine service, ensuring memorable dining experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Server & Host
Casa de Catrina
04.2026 - Current
- Served food and beverages, ensuring timely delivery and guest satisfaction.
- Welcomed guests and coordinated seating to optimize flow.
- Processed customer orders through Toast POS, enhancing order accuracy.
Team Member
Danny's Chinese Kitchen
Roslyn
01.2026 - 05.2026
- Maintained speed and accuracy during peak hours to enhance customer satisfaction.
- Provided exceptional customer service to enhance dining experience.
- Prepared takeout and dine-in orders to ensure timely service.
- Operated kitchen equipment safely and efficiently during busy hours.
- Assisted in food preparation and maintained kitchen cleanliness.
Server
The Marker
Glen Cove
06.2024 - 05.2026
- Provided attentive table service in a fast-paced restaurant.
- Assisted with wine service and food running, ensuring timely delivery and guest satisfaction.
- Established positive connections with guests, providing tailored service that enhanced overall dining experience.
- Handled cash and Toast POS transactions accurately.
Supervisor
Danny's Chinese Kitchen
Syosset
09.2022 - 10.2023
- Oversaw daily operations and managed staff to ensure smooth workflow.
- Developed employee schedules and trained new hires to optimize team performance.
- Resolved guest concerns to improve satisfaction and retention.
- Managed online orders and Toast POS.
Front Desk Receptionist
Sunrise Senior Living
02.2023 - 06.2023
- Welcomed residents and visitors at the entrance, fostering a friendly atmosphere.
- Managed phone inquiries, scheduled appointments to optimize client flow, organized paperwork for efficient record-keeping.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained accurate resident records and confidential information diligently.
Crew Member
White Castle
08.2021 - 03.2022
- Provided excellent customer service in a fast-paced environment.
- Provided customer service at front desk and managed register operations.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Veterinary Technology - Pre-DVM
Long Island University - Post
720 Northern Blvd, Brookville, NY 115406-2029
Skills
- Restaurant Service
- Fine Dining
- Toast POS
- POS operation
- Cash Handling
- Wine service
- Wine pairing
- Food Running
- Dining support
- Guest management
- High volume dining
- Customer service
- Upselling
- Multitasking
- Time management
- Food safety practices
- Team Leadership
- Team collaboration
- Client communication
- Client support
- Problem resolution
- Table resetting
Languages
Spanish
Professional
English
Professional
Timeline
Server & Host
Casa de Catrina
04.2026 - Current
Team Member
Danny's Chinese Kitchen
01.2026 - 05.2026
Server
The Marker
06.2024 - 05.2026
Front Desk Receptionist
Sunrise Senior Living
02.2023 - 06.2023
Supervisor
Danny's Chinese Kitchen
09.2022 - 10.2023
Crew Member
White Castle
08.2021 - 03.2022
Veterinary Technology - Pre-DVM
Long Island University - Post