Monique Garcia
Waynesville,NC
Summary
Customer-focused food service worker with experience taking orders, preparing menu items, and operating POS systems. Process cash transactions accurately in fast-paced restaurant environments. Maintain clean, sanitized dining and work areas to support consistent service.
Overview
27
27
years of professional experience
Work History
Server
Pizzahut
Waynesville, NC
10.2026 - Current
- Delivered pizzas, drinks, and sides promptly to tables and carryout guests.
- Explained menu items, specials, and toppings to help guests make choices.
- Confirmed orders with kitchen staff before service for accuracy.
- Handled guest requests, substitutions, and concerns with calm, friendly service.
- Set up dining areas and kept tables clean and welcoming.
- Worked with servers, cooks, and hosts during busy pizza shifts.
- Supported restaurant operations by restocking supplies and clearing service areas.
- Maintained clean work area by wiping counters, mopping floors, and washing dishes.
- Used cash register to process customer payments efficiently.
- Addressed customer complaints professionally following company policies.
- Cleaned ovens after each use to prevent cross-contamination between pizza types.
- Followed health regulations for food storage temperatures and sanitation procedures.
- Helped with food prep tasks such as chopping vegetables, making salads, and preparing dough.
- Greeted customers, took orders, and answered menu questions.
- Completed closing duties such as counting register money and organizing kitchen supplies for next shift.
- Followed proper food handling techniques to support safety standards.
- Provided strong customer service by keeping orders accurate and timely.
- Prepared pizzas to customer specifications using proper ingredients and equipment.
- Stocked shelves with sauces, cheeses, meats, vegetables, and other pizza-making supplies.
- Checked ingredient quality before use to support freshness and safety standards.
- Worked with staff to keep operations running smoothly during peak hours.
- Communicated with kitchen staff about incoming orders and special customer requests.
- Monitored inventory levels to keep ingredient supply available for service.
- Kept customer and food preparation areas clean and organized.
- Trained new employees on job duties.
- Maintained polite, professional demeanor with patrons to encourage questions and orders.
- Explained menu options, offered suggestions, and took food and beverage orders.
- Collected dirty dishes and glasses from tables and counters to prepare areas for next diners.
- Checked with guests for feedback, resolved issues, brought additional items, and refilled beverages.
- Described menu items, ingredients, and cooking methods when requested.
- Arranged tables for better guest flow and comfort.
- Took reservations and to-go orders to support smooth restaurant service.
- Prepared checks with meal costs and taxes.
- Verified customer's age for alcohol service compliance.
- Completed end-of-shift cleaning tasks.
- Worked with kitchen staff to keep orders prepared and delivered on time.
Crew Member
Dunkin Donuts
08.2026 - 09.2026
- Managed 50 cash and card transactions weekly, ensuring payment accuracy and efficient checkout service.
- Executed 50 customer orders daily at counter and drive-thru, accurately recording special requests to enhance customer satisfaction.
- Prepared coffee, espresso drinks, smoothies, and bakery items to Dunkin' standards and customer preferences.
- Packaged menu items and assembled sandwiches in compliance with food safety standards.
- Maintained cleanliness of workstations, dining areas, and equipment through diligent sanitation and closing routines.
Room Attendant
Holiday inn
01.2023 - 05.2023
- Cleaned 12 guest rooms each day and prepared spaces for arrivals and ongoing stays.
- Restocked housekeeping carts, linen closets, and guest amenities to keep rooms turnover-ready.
- Checked rooms for cleanliness, damage, safety hazards, and missing supplies before guest arrival.
- Reported maintenance concerns, damage, and lost-and-found items quickly to supervisors for follow-up.
- Trained new room attendants on cleaning steps, safety practices, and guest-service standards.
- Kept hallways, lobbies, elevators, and shared areas clean through regular cleaning and deep sanitation.
Gas Station Attendant
Shell Gas Station
01.2021 - 06.2021
- Supported 6 daily cleanliness checks for pumps, restrooms, and store areas to help maintain safety and organization.
- Processed 1000 weekly customer payments at register using cash, card, and mobile methods with accuracy.
- Answered customer questions and complaints quickly to support high service standards.
- Monitored fuel levels, pricing changes, and low-stock notices to help keep station operations smooth.
- Worked with teammates during shift changes, sharing updates to keep service moving.
- Answered customer questions and complaints in a timely manner to support professional, welcoming service.
- Monitored fuel inventory, pricing updates, and low-stock notices to help keep station operations efficient.
- Coordinated shift handoffs with teammates, sharing critical updates to maintain service continuity.
Project Coordinator
Campbell Paint
Palm Coast, Florida
05.2016 - 01.2019
- Supported Campbell Paint project schedules with sales operations and production teams.
- Prepared purchase requests for coatings supplies and project materials.
- Kept project files, drawings, and customer documentation organized for Campbell Paint work.
- Reviewed order changes and adjusted timelines with production staff.
- Assisted with quality checks for paint job specifications and client requirements.
- Resolved scheduling conflicts across Campbell Paint projects and delivery plans.
- Worked with internal departments and external vendors to complete tasks successfully.
- Generated weekly, monthly, and quarterly reports summarizing key performance indicators.
- Provided direction, guidance, and support to team members throughout project timelines.
- Built and followed project plans, set timelines, tracked progress, and met deadlines.
- Served as liaison between departments, vendors, and clients to monitor project expenses.
- Managed communication channels between multiple teams involved in complex projects.
- Prioritized needs and delegated assignments to handle multiple projects at once.
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction.
- Reviewed customer feedback to improve service delivery processes and procedures.
- Created and maintained project plans, schedules, and budgets for successful project completion.
- Produced accurate and timely reports covering project activities.
- Took part in professional development opportunities to stay current with industry trends and technologies.
Entrepreneur
JJs Fashions
Canton, NC
10.2008 - 11.2009
- Created business plans and strategies for new product launches to enhance market entry.
- Helped develop pricing plans and sales strategies for women’s fashion lines.
- Determined pricing structures to maximize revenue and market appeal. for products and services.
- Implemented marketing and advertising plans that aligned with revenue goals and supported business growth.
- Assisted with product sourcing, vendor outreach, and seasonal apparel selection.
- Identified and secured partnerships with vendors and suppliers.
- Built strong vendor and contractor relationships to support contract negotiations and marketing and sales strategy development.
- Negotiated terms with customers, vendors, and partners.
- Built client relationships to support repeat purchases.
- Managed social media posts and supported brand messaging for retail promotions.
- Reviewed industry trends to identify growth opportunities.
- Monitored competitor activity to maintain market awareness.
- Developed income distribution models and customer acquisition plans to drive sales growth.
- Managed company budget and controlled expenses to improve profitability.
- Supervised daily operations and maintained process efficiency.
- Resolved issues through research and quick decision-making.
- Supported fashion retail operations for JJS Fashions Boutique.
Server
Pizza Hut
Clyde, NC
02.2009 - 09.2009
- Provided friendly reception to enhance guest experience. and supported friendly dining service at Pizza Hut.
- Greeted customers, answered questions, and recommended specials to support sales.
- Explained menu choices, offered suggestions, and took food and beverage orders.
- Entered food and beverage orders accurately through point-of-sale system.
- Recorded customer orders accurately and in a timely manner.
- Used POS terminals to enter orders, split bills, and total checks.
- Processed payments and printed receipts for dine-in and takeout guests.
- Ensured timely service to accommodate busy restaurant periods. with reliable service.
- Delivered pizzas, sides, and drinks to tables promptly.
- Worked with kitchen staff and dining room team to coordinate order timing.
- Communicated with hosts, bussers, and kitchen staff to support smooth service.
- Responded to guest questions and complaints in a professional manner.
- Notified kitchen staff about guest allergies and special requests to ensure safety. on customer allergies and special requests.
- Checked food quality before service to customers.
- Followed health and safety guidelines while preparing and serving food.
- Cleaned and reset tables quickly to prepare for incoming guests. and chairs to prepare dining area for next guests.
- Restocked service areas with needed supplies during slow periods.
- Refilled condiments and napkin containers during slow periods.
- Completed cleaning tasks by sweeping, mopping, vacuuming, and tidying server stations.
- Provided strong customer service to keep guests satisfied.
- Welcomed guests and distributed menus.
- Suggested desserts, appetizers, and specialty drinks to help drive sales.
- Shared daily specials and signature menu items with customers.
- Kept current on daily specials, new menu items, and promotions.
- Managed cash transactions correctly while following company cash-handling procedures.
- Verified identification to enforce minimum age rules for alcoholic beverages.
- Checked identification to confirm guests met the minimum age for alcohol service.
- Supported efficient daily operations with restaurant staff.
- Resolved complaints with kitchen staff and served replacement items.
- Prepared tables between guests to reduce wait times.
- Shared daily specials and signature menu items with customers.
- Refilled condiments and napkin containers during slow periods.
- Prepared tables between guests to reduce wait times.
- Checked identification to confirm guests met minimum age for alcohol service.
Server
Sagebrush
Waynesville, North Carolina
10.2006 - 11.2007
- Greeted guests on arrival to create a friendly atmosphere and improve the dining experience at Pizza Hut.
- Entered accurate food and beverage orders through point-of-sale system.
- Processed payments and provided receipts for dine-in and takeout guests.
- Described menu items, specials, and customization choices to customers.
- Coordinated order timing with kitchen staff and dining room team.
- Kept tables, condiment stations, and guest service areas clean.
- Delivered strong customer service to support guest satisfaction and repeat visits.
- Completed opening and closing duties, including dining area setup and supply restocking.
- Supported high-volume daily customer flow with reliable service.
- Recorded customer orders accurately and in a timely manner.
- Handled cash transactions accurately while following company cash procedures.
- Operated POS terminals to enter orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to support sales.
- Shared enthusiasm and knowledge about restaurant menu and products.
- Responded to guest inquiries and complaints in a professional manner.
- Worked with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated customer allergies and special requests to kitchen staff.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Worked with restaurant staff to support efficient daily operations.
- Completed cleaning duties, including sweeping, mopping, vacuuming, and tidying server stations.
- Followed health and safety guidelines when preparing and serving food products.
- Inspected food quality before serving to confirm freshness and presentation.
- Promoted dessert options, appetizers, and specialty drinks to increase sales and improve customer experience.
- Stayed current on daily specials, new menu items, and promotions.
- Addressed complaints with kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins, and tableware for incoming guests.
- Verified age requirements for alcoholic beverages by checking identification.
- Explained menu options, offered suggestions, and took food and beverage orders.
- Replenished supplies in service areas to keep operations efficient during slow periods.
- Shared daily specials and signature menu items with customers.
- Prepared checks, itemized meal costs, and calculated taxes.
- Took reservations and to-go orders to support smooth service for customers and restaurant.
- Set tables with clean linens and settings for incoming guests between guests to reduce wait times.
Dietary Aide
Canton Nursing Home
Canton, NC
01.2007 - 07.2007
- Prepared resident meal trays based on Canton nursing home diet orders and preferences, meeting dietary needs.
- Delivered meals to nursing home residents with respectful, timely service, improving mealtime experience.
- Maintained kitchen supplies and rotated ingredients for Canton nursing home operations.
- Followed sanitation standards for dishes, equipment, and food-contact surfaces.
- Reported resident meal concerns to nursing staff and dietary team.
- Set up meal trays and food service carts for resident delivery.
- Completed cleaning tasks, including sweeping floors, washing dishes, and wiping countertops.
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained safe work conditions by following all safety protocols.
- Followed dietary procedures according to established policies.
- Treated patients and team members with dignity and respect.
- Prepared and served meals according to dietary guidelines.
- Provided positive interactions with residents during meal service.
- Prepared resident meal trays based on Canton nursing home diet orders and preferences.
- Delivered meals to nursing home residents with prompt, respectful service.
- Collected trays and restored dining areas after mealtimes.
- Managed kitchen supplies and rotated ingredients for Canton nursing home operations.
- Applied sanitation standards to dishes, equipment, and food-contact surfaces.
- Communicated resident meal concerns to nursing staff and dietary team for follow-up.
- Organized trays and food service carts for resident meal delivery.
- Performed general cleaning tasks, including sweeping floors, washing dishes, and wiping countertops.
- Sanitized kitchen equipment and surfaces regularly to support food safety.
- Supported safe workplace conditions by following all safety protocols.
- Adhered to dietary procedures in line with established policies.
- Maintained respectful, professional care for patients and team members.
- Served meals in line with dietary guidelines and resident needs.
- Delivered snacks to nurse station for resident distribution.
- Supported resident engagement through positive daily interactions.
- Accurately prepared resident meal trays to match Canton nursing home diet orders and preferences.
- Provided timely meal delivery to nursing home residents with courteous service.
- Kept kitchen supplies organized and rotated ingredients for Canton nursing home operations.
- Maintained clean dishes, equipment, and food surfaces through sanitation practices.
- Raised resident meal concerns to nursing staff and dietary team for follow-up.
- Prepared trays and food service carts to support efficient resident meal delivery.
- Maintained clean work areas through sweeping, dishwashing, and countertop cleaning.
- Sanitized kitchen equipment and surfaces to support food safety.
- Contributed to safe operations by following all safety protocols.
- Supported dietary compliance through consistent policy adherence.
- Promoted dignity and respect in daily care for patients and team members.
- Delivered meals in alignment with dietary guidelines.
- Placed snacks at nurse station for resident distribution.
- Provided positive resident experiences through respectful meal service and meaningful interactions during mealtime.
Gas Station Clerk
Marathon
Fenton, Michigan
08.2004 - 05.2005
- Operated POS register for fuel, snacks, and convenience store purchases.
- Supported customers with fuel dispensing and correct pump use to improve service at Shell forecourt.
- Restocked shelves, coolers, and impulse merchandise across service area.
- Cleaned restrooms, windows, pumps, and forecourt surfaces to keep station presentable.
- Monitored fuel pumps, nozzles, and payment points for safe daily operation.
- Processed lottery, tobacco, and age-restricted sales following Shell policies.
- Balanced cash drawer and prepared shift paperwork for station records.
- Resolved customer inquiries and service issues to maintain high satisfaction at Shell station.
- Maintained store cleanliness across floors, shelves, counters, and windows.
- Executed customer transactions accurately and efficiently to support smooth register operations.
- Answered customer questions and complaints quickly with helpful service.
- Verified age requirements for alcohol and tobacco purchases.
- Helped customers locate items throughout store.
- Prepared daily records for food and gas sales and balanced register drawers.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel to specified levels.
- Completed daily inventory checks across products to maintain stock levels.
- Sold items at register and vehicle services to customers.
- Recorded sales information into computerized system accurately and on time.
- Checked receipts against sold products for accuracy before returning change.
- Provided directions and local attraction information when requested.
- Explained loyalty programs and processed membership registrations.
- Applied loss prevention practices to reduce shrinkage.
- Performed regular cleaning and maintenance across gas station facilities to support safety standards.
- Worked with team members to support smooth shift transitions and continuous operation.
- Processed daily transactions promptly to keep workflow moving.
- Ordered stock to maintain inventory levels and priced and shelved incoming goods.
Server
Sagebrush
Canton, NC
05.2000 - 05.2001
- Recorded food and beverage orders accurately in POS system.
- Handled payments and issued receipts for dine-in and takeout guests.
- Explained menu items, specials, and customization choices to customers.
- Coordinated with kitchen staff to ensure timely food preparation and dining room team to time orders properly.
- Kept tables, condiment stations, and guest areas clean.
- Shared menu and product knowledge with energy and professionalism.
- Responded to guest inquiries with accurate information and complaints promptly and professionally.
- Collaborated with hosts to enhance guest experience, bussers, and kitchen staff to support guest service.
- Passed along allergy details and special requests to kitchen staff.
- Delivered food orders quickly and politely.
- Supported restaurant staff to keep daily operations running smoothly.
- Followed health and safety guidelines while preparing and serving food products.
- Checked food quality before service to guests.
- Welcomed guests and presented menus to enhance dining experience.
- Kept up with daily specials, new menu items, and promotions.
- Reported complaints to kitchen staff and served replacement items.
- Set place settings with clean tablecloths, napkins, and tableware for incoming guests.
- Described menu choices to guests, offered suggestions, and recorded food and beverage orders.
- Explained menu items by describing ingredients and cooking methods upon request.
- Restocked service areas with necessary supplies.
- Shared daily specials and signature menu items with customers.
- Prepared checks with total meal costs and taxes.
- Took reservations and to-go orders to support smoother service.
- Prepared tables for incoming guests by resetting place settings between guests to reduce wait times.
Pharmacy Assistant
Ekerds
Canton, NC
06.1999 - 06.2000
- Assisted Eckerd's pharmacy customers with prescription pickup and basic questions.
- Processed prescription orders accurately under pharmacist direction to ensure timely patient care.
- Retrieved medication stock and restocked Ekerds shelves and bins.
- Verified patient information for Ekerds pharmacy records and labeling.
- Entered prescription data into Ekerds pharmacy system.
- Prepared refill requests and insurance paperwork for Ekerds patients.
- Maintained cleanliness and organization across Ekerds pharmacy work areas.
- Supported pharmacists with calls, returns, and front counter service.
- Kept pharmacy counter and related areas clean, neat, and organized.
- Assisted customers with locating prescription refills and over-the-counter medications. with prescription refills, over-the-counter medications, and other health care products.
- Provided quality care to customers through close collaboration with pharmacist.
- Restocked shelves and managed expired drug returns to ensure compliance with safety regulations.
- Trained new pharmacy staff in procedures and customer service standards.
- Answered customer questions about prescribed and OTC medications.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Processed customer payments using cash registers and debit and credit card terminals.
- Helped pharmacy staff prepare medications and fill orders.
- Responded to telephone inquiries and provided information about order status, store hours, and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, and answering phones.
- Received telephone calls from physicians, nurses, and other healthcare professionals requesting information about medications or supplies.
- Monitored stock levels for prescription drugs and over-the-counter items.
- Prepared labels for prescriptions and dispensed medications to patients.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Organized and maintained patient profiles in computer system.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Checked incoming shipments against purchase orders to verify quantity, quality, and price accuracy.
- Followed all legal requirements relating to safe dispensing of medication.
- Provided guidance on selection of over-the-counter medications and supplements.
- Followed safety procedures when handling hazardous chemicals such as cleaning solutions.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Resolved customer complaints promptly in a professional manner.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted customers by answering questions, locating items, or referring to pharmacist for medication information.
- Conducted counting and balancing of cashier drawers at end of shifts. cashier drawers.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions, and locating products.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ11-2030
GED -
Pisgah High School
Canton, NC06-2023
Skills
- POS system
- Cash handling
- Payment processing
- Food safety
- Food running
- Guest interactions
- Guest engagement
- Customer engagement
- High volume dining
- Tableside service and guest interactions
- Incident resolution
- Team coordination
- Team member support
- Table resetting and supervision
- Training coordination
- Store cleanliness standardization
- Cleanliness standards management and stocking
- Supply restocking
- Supply restocking efficiency
- Supply restocking
- Item promotion
- Quality control
- High volume dining
- Food delivery management
- Table bussing management
- Restaurant service
- POS operation
- Item promotion
- Item promotion strategies
- Multitasking and organization
- Professional communication
- Microsoft Excel proficiency
- Team collaboration skills
- Policy compliance
- Exceptional service
- Training coordination
- Payment processing
- POS operations
- Food running
- Cleanliness standards
- Table bussing management
Education and Training
other
References
References available upon request.
Timeline
Server
Pizzahut
10.2026 - Current
Crew Member
Dunkin Donuts
08.2026 - 09.2026
Room Attendant
Holiday inn
01.2023 - 05.2023
Gas Station Attendant
Shell Gas Station
01.2021 - 06.2021
Project Coordinator
Campbell Paint
05.2016 - 01.2019
Server
Pizza Hut
02.2009 - 09.2009
Entrepreneur
JJs Fashions
10.2008 - 11.2009
Dietary Aide
Canton Nursing Home
01.2007 - 07.2007
Server
Sagebrush
10.2006 - 11.2007
Gas Station Clerk
Marathon
08.2004 - 05.2005
Server
Sagebrush
05.2000 - 05.2001
Pharmacy Assistant
Ekerds
06.1999 - 06.2000
Bachelor of Science -
University of Phoenix
GED -
Pisgah High School