Jordan Heasley
Lakewood,OH
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
11
11
years of professional experience
Work History
Server
Burntwood Tavern
Rocky River, Ohio
12.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
Cashier Team Lead
Walgreens
Lakewood, OH
01.2021 - 12.2023
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted customers with locating items within the store when requested.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Assistant Manager
DO Summers Dry Cleaners
Cleveland, OH
01.2014 - 08.2020
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
Server
Applebee's Grill + Bar
Cleveland, OH
04.2017 - 01.2020
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Parma Senior High
Ohio City, OH06-2014
Skills
- Flexible Schedule
- Team Leadership
- Customer Service
- Positive Attitude
- Cash Drawer Reconciliation
- Store Opening and Closing
- POS System Operation
- Transaction Approvals
- Online Order Picking
- POS System
- Adaptability and Dependability
- Upselling strategies
- Merchandising guidelines
- Punctual and Reliable
- Money Handling
- Cash Register Operation
- Deposit Preparation
References
References available upon request.
Timeline
Server
Burntwood Tavern
12.2023 - Current
Cashier Team Lead
Walgreens
01.2021 - 12.2023
Server
Applebee's Grill + Bar
04.2017 - 01.2020
Assistant Manager
DO Summers Dry Cleaners
01.2014 - 08.2020
High School Diploma -
Parma Senior High