Lyza Mae Castillano
Thornton,United States
Summary
Dedicated and reliable food service professional with exceptional customer service skills and extensive experience in fast-paced environments. Proven ability to thrive under pressure while effectively supporting diverse customers and ensuring a positive, service-oriented atmosphere. Committed to delivering high-quality service and fostering a welcoming environment that enhances the overall dining experience. Skilled in collaborating with team members to achieve operational excellence and exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Server
Hot Pot Spot
Longmont, CO
02.2026 - Current
- Provide excellent customer service in a fast-paced dining environment
- Greet guests, present menus, and explain daily specials
- Accurately take and enter food and beverage orders using POS systems
- Deliver food and drinks promptly while ensuring order accuracy
- Manage multiple tables while maintaining attentive and efficient service
- Process customer payments and handle cash and card transactions
- Collaborate with kitchen and bar staff to ensure timely food preparation
- Maintain cleanliness and organization of dining areas and service stations
Food Service Worker
Panda Express
Greeley, CO
09.2023 - Current
- Operate the cash register accurately and process customer transactions
- Manage drive-thru orders quickly while maintaining excellent customer service
- Serve guests at the front counter and prepare orders according to company standards
- Maintain a clean and organized workspace following food safety guidelines
Fulfillment Associate
Amazon Warehouse
Thornton, CO
05.2025 - 08.2025
- Picked, packed, and shipped customer orders accurately in a fast-paced warehouse environment
- Operated handheld scanners and warehouse technology to track inventory and process orders
- Maintained productivity while meeting daily performance and accuracy goals
- Inspected products for damage and ensured correct items were packaged for shipment
- Followed safety procedures and company guidelines to maintain a safe workplace
Food Service Worker
Water World Colorado
Federal Heights, CO
05.2022 - 09.2023
- Prepared food according to recipes and company standards
- Received and stored food supplies, equipment, and utensils
- Maintained sanitation and cleanliness of food preparation areas
- Cleaned and disinfected equipment, dishes, and utensils
- Removed trash and maintained organized workspaces
Barista
Shiba Boba
Thornton, CO
02.2023 - 04.2023
- Prepared boba teas and specialty drinks with consistency and quality
- Managed tapioca pearls, toppings, and tea batches to maintain freshness
- Provided friendly customer service and took accurate orders
- Operated POS system and processed cash and card transactions
- Maintained a clean and organized beverage preparation area
- Collaborated with team members during high-volume rush periods
Education
Bachelor’s Degree - Nursing
University of Northern Colorado
Greeley, CO03-2026
High School Diploma - undefined
Academy High School
Thornton, CO05-2023
Skills
- Customer Service
- POS Systems
- Cash Handling
- Food Preparation
- Food Safety & Sanitation
- Restaurant Service
- Kitchen Experience
- Barista Experience
- Team Collaboration
- Empathy
- Strong work ethic
- Exceptional customer service
- Guest engagement
Languages
English
Timeline
Server
Hot Pot Spot
02.2026 - Current
Fulfillment Associate
Amazon Warehouse
05.2025 - 08.2025
Food Service Worker
Panda Express
09.2023 - Current
Barista
Shiba Boba
02.2023 - 04.2023
Food Service Worker
Water World Colorado
05.2022 - 09.2023
High School Diploma - undefined
Academy High School
Bachelor’s Degree - Nursing
University of Northern Colorado