Samantha Amburgey

• Provided customer service in a fast-paced restaurant environment
• Delivered exceptional customer service, ensuring guest satisfaction during high-volume dining hours.
• Collaborated with kitchen staff to optimize food preparation and presentation standards.
• Trained new servers on menu details, service protocols, and customer engagement techniques.
• Trained new team members on menu items and service standards.
• Delivered exceptional customer service in high-volume dining environment.
• Maintained cleanliness and organization of dining area, adhering to health regulations.
• Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Built responsive web pages as a team using HTML5, CSS3, JAVASCRIPT ES6+, MONGODB, MATERIAL UI, REACT.JS, NPM, Object oriented programming, GitBash/ GitLab

• Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostic testing.
• Maintained sterile environments and adhered to safety protocols to minimize risk during procedures.
• Managed patient interactions, providing clear instructions and support to alleviate anxiety.
• Trained new staff on blood collection procedures and best practices for patient care.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods.
• Organized daily work based on collection priority.
• Conducted venipuncture and other CTR procedures.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
• Collected, labeled, and processed blood samples for a variety of tests, ensuring accuracy and timely delivery to laboratory.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture method.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Participated in quality assurance and competency assessment initiatives.

• Front Desk, answer phones and schedule appointments, In and Outbound calls with gathering customer information, cleaning, Sales of cars. Family Owned & worked in Management, & hiring.

• Take applications, make hospital badges, answer phones and redirect calls to specific lawyers office, make copies, filing, copy machine, deliver mail to lawyers offices in building, and help coordinate events at the hospital, volunteer for part of the year

Certificate

• Honor Roll [Semester and Year]