Brenda "Kaye" Cook
Cullman
Summary
Diligent office administration professional with a robust background in managing medical office operations and fostering effective patient communications. Expertise in accurate scheduling and streamlining administrative processes consistently enhances the overall patient experience. Proficient in medical terminology and electronic health record management, contributing to efficient workflows and improved service delivery within healthcare settings. Committed to maintaining high standards of organization and patient care, driving operational excellence in all aspects of office administration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Secretary
Life First Radiation and Oncology
Cullman, AL
10.2024 - 06.2026
- Insurance Verification and prior authorizations. Taking phone calls from patients, insurance companies and physicians. Getting all records that are needed for treatment planning Radiation Therapy. Some billing and coding using CPT and ICD-10 codes.
Medical Secretary
Urology Centers of Alabama
Cullman, AL
07.2021 - 10.2024
- Patient registration. Medical Billing using ICD-10/CPT codes and scheduling all patients. Collecting Co-pays, referral's when needed and ordering Imaging Services. Collecting Pre-certifications when needed. Medical Scribing when needed. Medical Secretary to CRNP Amy Burdette-Gray and Dr. Zachary Glaser. Answering multi-phone line telephone, and transferring to allotted areas. Surgery Scheduling procedures Urology related including robotic.
Patient Access Representative
Cullman Regional Medical Center (inc)
Cullman, AL
09.2019 - 10.2021
- Uploading and verifying insurance. Added information to Patient Demographics. Checking for pre-certifications or authorizations. Scheduling appointments according to doctor flow. Scheduled for Surgery, Imaging, Lab, Pre-admission Testing and Emergency Registration. Collect co-payment amounts while using ICD-10 Coding. Training all new employees.
- (years: 1, months: 7)
Receptionist/Accounts Receivable
Hatley Heating and Air
Cullman, AL
04.2012 - 07.2018
- Payroll. Checking business e-mails. Answering multi-line telephone and scheduling client service/install jobs. Filing and bookkeeping record for pay, service calls, installations, merchants and vendors. Money management and customer service.
Bridal ConsultantBelk Supervisor
Belk, Inc.
Cullman, AL
12.2010 - 12.2011
- Scheduling and training of new employees over the Home Department. Customer service and sales in all departments excluding Fine Jewelry and Cosmetics. Scheduling Bridal Events and clients for showroom visits and bridal registration. Ordering and shipping of merchandise. Assisted with inventory of entire store. Responsible for merchandising, money management and clerical work.
- (years: 1)
Assistant Manager
Dollar General
Vinemont, AL
11.2009 - 12.2010
- Duties Included: Supervisor, scheduling, hiring and training of new employees. Budgeting Total Net Revenue. Customer service and sales. Merchandising all store products each month. Inventory of all items in store. Janitorial work throughout the store daily. Clerical and large amount money management.
- (years: 1, months: 1)
Education
Psychology (Basics)
Bevill State Community College
Jasper, AL12-2019
Skills
- Efficient data entry
- Experienced in Microsoft Outlook management
- Experienced in managing copy machine workflows
- Experienced in QuickBooks software
- Experience in medical billing
- Efficient practice administration
- Technical software usage
- EMR systems
- Fax machines
- Medical billing inquiries
- Office management
- Communication skills
- CRM system proficiency
- Customer communication
- Medical claim status updates
- Cerner
- Google Workspace
- Schedule management
- Medical Coding
- HIPAA
- Computer skills
- Word processing
- Management
- Research
- Executive administrative support
- Document review
- Office phone management
- Payroll
- Practice management software
- Task prioritization
- POS
- Professional ethics
- Typing
- ICD-10
- Accounting systems
- Organizational skills
- Proofreading
- Microsoft Office
- Managed care
- Medical Records
- NextGen
- Clinic experience
- HIPAA compliance
- Ordering
- Customer relationship building
- Private health insurance
- Patient collections management
- Insurance medical billing
- Retail sales
- Working with children
- Budgeting
- Data analysis skills
- Health information management
- Data Entry
- Accounts Receivable
- Sales management systems proficiency
- Medical billing account reconciliation
- Veterans Affairs (VA) health insurance
- Health insurance knowledge
- Medical billing and coding experience in oncology
- Microsoft PowerPoint
- Optimizing workflow processes
- Filing
- Medical billing and coding experience in emergency medicine
- Phone Etiquette
- Medical billing and coding experience in radiology
- Data sorting
- Excel data analysis
- Sales Management
- Medical billing insurance follow-up
- Windows
- Hospital experience
- Client interaction via phone calls
- Cash register
- Production
- Calendar management
- Revenue recognition
- Medical billing and coding experience in pathology
- Childcare
- Clinical documentation
- Maintaining an organized workspace
- ICD Coding
- General ledger management
- Centers for Medicare & Medicaid Services (CMS) billing regulations
- Record keeping
- Point of service (POS) health insurance
- Administrative experience
- Medical office management
- Multi-Line
- Scheduling
- HCPCS
- Databases
- Epic
- Medical payment processing
- Medical billing discrepancy resolution
- Customer Relationship Management
- NEW Hires
- Quality inspection
- HMO health insurance
- Microsoft Word
- Disability insurance experience
- Presentation software
- Recruiting
- Laboratory experience
- Customer support
- Inventory
- Process improvement planning
- Wire Harness
- Blueprint reading
- PPO health insurance
- EHR systems
- Desktop applications
- Phone communication
- Allscripts
- National Correct Coding Initiative (NCCI) guidelines
- Health insurance co-pays
- Production (2 years)
- CPT Coding
- Merchandising
- Project timeline management
- 60 WPM
- Medical administrative support
- Microsoft office expert
- Technical Proficiency
- Basic life support
- Medical Billing
- Medisoft
- Accounts aging analysis
- Medical billing and coding communication with insurance companies
- Schematics
- Math
- AI
- Report writing
- Medical billing and coding experience in obstetrics and gynecology
- EMR/EHR
- Writing skills
- Supervising experience
- Medical billing and coding experience in neurology
- Medical billing and coding experience in dermatology
- Time management
- Employee relations
- Insurance third-party billing
- Contracts
- Cash application
- Managing clients in a customer support role
- Spreadsheets
- Anatomy knowledge
- Computer literacy
- Electronic health records (EHR)
- OSHA
- Transcription
- Experience with children
- Documentation review (10 years)
- Bookkeeping
- Maintaining patient confidentiality
- Documentation review
- In-person customer service
- Medical billing and coding coordination with healthcare providers
- Medical Receptionist
- Relationship management
- Sales
- Attention to detail
- Database software proficiency
- Casework
- Patient interaction
- Productivity software
- Clerical experience
- Blueprints
- Shipping
- Bad debt management
- Invoice processing
- Payment reconciliation
- Medical
- Insurance prior authorization
- Medical claim denial management
- Medicare
- Human resources
- Microsoft Excel
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets with patient care, orders and developing order tracking.
Certification
- Driver's License
- CPR Certification
- BLS Certification
Languages
English
Awards
Sales competition winner, December 2009, Won every month sales competition winner in my department for sales and credit applications received.
Timeline
Medical Secretary
Life First Radiation and Oncology
10.2024 - 06.2026
Medical Secretary
Urology Centers of Alabama
07.2021 - 10.2024
Patient Access Representative
Cullman Regional Medical Center (inc)
09.2019 - 10.2021
Receptionist/Accounts Receivable
Hatley Heating and Air
04.2012 - 07.2018
Bridal ConsultantBelk Supervisor
Belk, Inc.
12.2010 - 12.2011
Assistant Manager
Dollar General
11.2009 - 12.2010
Psychology (Basics)
Bevill State Community College