Kelly Overbeck
Sarasota,Florida
Summary
Accomplished, detail-oriented Hospitality Professional with over 25 years of experience excelling in floor management, high-volume bartending, and elevated guest services. Proven track record driving smooth operations across high-volume fine dining establishments, luxury hotel venues, and fast-paced cafes. Skilled in floor management, beverage craft, inventory control, and financial reconciliation. Adept at fostering welcoming environments and leading high-performing teams to elevate the overall guest experience. Eager to leverage strong leadership, operational expertise, multitasking skills, commitment to guest satisfaction, and a passion for exceptional service to the team at Oak & Stone.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Server
Honeytree Cafe
Sarasota, Florida
04.2018 - Current
- Welcome 100+ daily guests, provide detailed menu recommendations, and accurately enter orders into POS systems while seamlessly handling specific dietary requests and modifications.
- Managed multi-table sections in fast-paced environment, achieving quick table turnover while maintaining high guest satisfaction.
- Processes cash, credit, and digital payments accurately, maintaining an error-free cash drawer throughout high-volume shifts.
- Created a warm and inviting environment for guests during dining experiences, enhancing overall dining experiences.
- Communicated effectively with kitchen staff to minimize wait times and resolve guest concerns promptly.
- Address and resolve customer concerns promptly and professionally, maintaining high satisfaction levels.
- Upheld stringent service standards, ensuring consistent quality and operational efficiency for all guests.
- Exhibited professionalism and calmness while managing multiple tasks while multitasking in demanding situations.
Bartender, Server, Manager
Chicanes
Sebring, Florida
02.2002 - 07.2016
- Spearheaded daily operations as Manager at an upscale fine-dining establishment.
- Directed daily floor operations, handled inventory management, optimized labor scheduling, and maintained full compliance with food safety and liquor licensing regulations.
- Recruited, trained, and mentored floor and bar staff on luxury service steps, beverage preparation, and hospitality standards while establishing performance metrics and fostering a supportive, efficient team environment.
- Managed all financial transactions, ensuring accuracy in cash handling and payment processing.
- Executed nightly drawer reconciliations and beverage inventory tracking, ensuring accuracy and preventing waste.
- Resolved customer complaints promptly and professionally, cultivating a welcoming atmosphere that drove high customer retention and satisfaction.
- Demonstrated strong leadership and communication skills in a fast-paced, team-oriented setting.
- Delivered exceptional customer service by implementing effective serving and bartending techniques.
- Crafted signature cocktails, maintained extensive knowledge of wine and craft beer selections, and managed bar preparation while providing high-touch service during peak hours.
- Interfaced with liquor and food distributors to order stock, negotiate supplier pricing, and prevent inventory shortages during high-volume periods.
Education
A.S. - Business and Entrepreneurship
State College of Florida
Bradenton, Florida08-2026
Sebring High School -
Sebring High School
Sebring, FL06-2003
Skills
- POS management
- Order accuracy
- Menu item recommendation
- Customer service
- Upselling techniques
- Sales expertise
- Problem resolution
- Fast-paced service
- Multitasking and organization
- Team collaboration
- Guest engagement
- Guest relations management
- Positive guest interactions
- Outstanding service
- Menu planning
- Beverage service
- Restaurant service
- Food safety
- Hygiene standards
- Food safety management
- Inventory management
- Financial transactions
- Cash handling
- Bill computation
- Sales analysis
- Ordering procedures
- Performance improvement
- Shift management
- Staff training
- Server training
- Team member support
- Time management
- Dining area setup
- Table clearing
- Point-of-sale system
- POS operations
- Menu customization
- Menu promotion
- Item promotion
- Suggestive selling
- Allergy awareness
- Health regulations
- Professional demeanor
- Strong work ethic
- Hostess support
- Order processing
- Order recall
- Menu presentation
- Specials promotion
- POS operation
- Order processing
- Food safety
- Allergy awareness
- Specials promotion
- Menu presentation
Certification
- ServSafe Certificate
- Degree in Business and Entrepreneurship almost complete
- Food Handler certification
- General Liability Insurance
- State of Florida exemption certificate for our Construction business
Timeline
Server
Honeytree Cafe
04.2018 - Current
Bartender, Server, Manager
Chicanes
02.2002 - 07.2016
A.S. - Business and Entrepreneurship
State College of Florida
Sebring High School -
Sebring High School