Angela Mcgee
Fort Mill,SC
Summary
Dedicated restaurant professional with over 19 years of experience in customer service, team leadership, and inventory management. Skilled in training staff and optimizing dining operations to enhance guest satisfaction.
Overview
19
19
years of professional experience
Work History
Server
Cracker Barrell
Fort Mill, South Carolina
06.2007 - Current
- Delivered outstanding customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Captured customer orders with precision, facilitating smooth communication with kitchen staff.
- Coordinated dining room setup and maintained cleanliness, ensuring a welcoming atmosphere for guests.
Restaurant Shift Lead
Cracker Barrell
Fort Mill, South Carolina
06.2007 - Current
- Supervised daily restaurant operations, fostering teamwork and efficient service.
- Trained new staff on customer service standards and food safety, enhancing overall service quality.
- Managed inventory levels and coordinated supply orders, ensuring consistent stock availability.
Education
General Education Diploma
06.1996
Skills
- Customer service
- Order accuracy
- Food safety
- Food handling standards
- Inventory management
- Supply coordination
- Order management
- Restaurant operations
- Dining etiquette
- Promotional strategies
- Dish preparation
- Beverage preparation
- Beverage service
- Alcohol service compliance
- POS management
- POS operation
- Point of sale operation
- Service prioritization
- Shift management
- Team workflow management
- Staff training
- Team leadership
- Team member assistance
- Communication skills
- Conflict resolution
- Problem solving
- Attention to detail
- Multitasking skills
- Time management
- Adaptability to change
- Quality control
- Guest interaction
- Guest relations
- Relationship building
- Relationship management
- Service upselling
- Menu suggestions
- Item promotion
- Menu knowledge
- Order delivery practices
- Food station organization
- Table setting
- Table setting knowledge
- Table resetting
- Order delivery
- Guest seating management
- High volume dining
- Professional conduct
- Strong work ethic
- Bilingual communication
- Workload management
- Specials promotion
- Guest service focus
- Guest interaction
- Order management
- Dining etiquette
- Multitasking
- Guest engagement
Languages
Spanish
lead trainer
- I am the lead trainer for all new hires at my store, I have worked in every position at Cracker Barrel in the 19 years I have been employed.
Timeline
Server
Cracker Barrell
06.2007 - Current
Restaurant Shift Lead
Cracker Barrell
06.2007 - Current
General Education Diploma