ANTHONY RUNFOLA
Security & Operations Specialist
California
Overview
8
8
years of professional experience
Work History
Security Operations Specialist
Irvine Company
Irvine, CA
08.2022 - Current
- Introduced technology applications such as Camio for an enterprise-grade SOC that worked within the defined SOPs and KPI parameters.
- Engineered and optimized data entry protocols for the dispatch team's reporting assets, which led to a 20% increase in streamlined productivity during interactions.
- Utilized and improved SOAR and AI solutions to reduce incident resolution times and increase the security team's efficiency.
- Acted as the liaison contact for internal and external security stakeholders, management, and emergency services across projects and operational escalations.
- Coordinated scheduling and training for security staff, ensuring full coverage of all shifts and adherence to company policies.
- Conducted regular audits of security systems and equipment to ensure functionality and compliance with industry standards.
- Collaborated with cross-functional teams to address security concerns, investigate incidents, and recommend corrective actions.
Senior Operations Manager
Self-Shipper LLC
Costa Mesa
07.2020 - 08.2022
- Built and ran a P2P logistics network across four California counties to protect chain of custody for fragile, high-value items.
- Designed a proprietary logistics framework to sync multiple transit touchpoints and plan for public transport kiosk integration.
- Managed a 7-person cross-functional team, handling HR compliance, legal protocols, and regional field ops to keep data and transit secure.
- Created a shared-economy shipping model that matched existing transit routes to cut overhead.
- Planned and executed an orderly company dissolution after a cost analysis.
- Handled team offboarding and securely archived proprietary logistical data.
Security
Burlington Coat Factory
Northridge, CA
01.2022 - 12.2022
- Monitor visitors to ensure adherence to facility policies.
- Responded to more than 100 daily visitor inquiries and provided guidance and suggestions.
- Oversaw access control for restricted areas of the mall and store property, which included identifying irregular behaviors and performing security checks.
- Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
- Regularly reviewed and updated store security policies, ensuring alignment with organizational goals and industry best practices.
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
Interactive Media Marketing Strategist (Freelance)
Quora
01.2020 - 12.2021
- Scouted influencers and advertisers, kept strong client relationships to boost satisfaction and retention.
- Built and kept key client relationships, which increased account retention by 20%.
- Ran market analysis to spot new business opportunities and map competitive positioning.
- Led negotiations to move deals through the pipeline toward platform launches.
- Worked with marketing, product, and support teams to align strategies and improve client offerings.
- Provided ongoing client support and training to help them get more from Quora's ad and marketing solutions.
- Identified new business opportunities and onboarded 10+ new accounts in the past year.
- Sent regular performance updates and reports to senior management on accounts and goals.
Building Attendant
City of Fremont
Fremont, CA
10.2019 - 10.2020
- Communicate with diverse management teams, build rapport and long-term relationships, and fulfill rental agreements of the recreational building.
- Spearheaded new initiatives to diversify the usage of the women's restroom to include a baby changing station, which resulted in 100% satisfaction in surveys.
- Developed and managed a reintegration initiative for formerly incarcerated individuals, overseeing task assignments and providing mentorship to support successful community re-entry.
- Assisted in event setup, ensuring equipment readiness and accessibility.
- Conducted routine inspections of building systems for functionality and safety compliance.
Lead Sales Associate
Pet Food Express
Fremont, CA
09.2018 - 09.2019
- Established positive rapport with customers to determine needs and sell premium quality products.
- Used skills in upselling to regularly exceed sales targets.
- Displayed merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large ticket items.
- Rotated and/or restocked shelves per corporate guidelines to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Skills
- Salesforce CRM
- AMAG Access Control
- Dataminr
- Pulsepoint
- HeliAUS
- Camio
- Google Workspace
- Genetec
- NICE InContact
- Ring Central
- Hubspot
- Security solutions
- Security management
- Identity security
- Incident Response
- Route4me
- Asana
- Onfleet
Accomplishments
- Scouted influencers and advertisers, kept strong client relationships to boost satisfaction and retention.
- Built and kept key client relationships, which increased account retention by 20%.
- Ran market analysis to spot new business opportunities and map competitive positioning.
- Led negotiations to move deals through the pipeline toward platform launches.
- Worked with marketing, product, and support teams to align strategies and improve client offerings.
- Provided ongoing client support and training to help them get more from Quora's ad and marketing solutions.
- Identified new business opportunities and onboarded 10+ new accounts in the past year.
- Sent regular performance updates and reports to senior management on accounts and goals.
- Monitored visitors to ensure adherence to facility policies.
- Responded to more than 100 daily visitor inquiries and provided guidance and suggestions.
- Oversaw access control for restricted areas of the mall and store property, which included identifying irregular behaviors and performing security checks.
- Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
- Regularly reviewed and updated store security policies, ensuring alignment with organizational goals and industry best practices.
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
- Introduced technology applications such as Camio for an enterprise-grade SOC that worked within the defined SOPs and KPI parameters.
- Engineered and optimized data entry protocols for the dispatch team's reporting assets, which led to a 20% increase in streamlined productivity during interactions.
- Utilized and improved SOAR and AI solutions to reduce incident resolution times and increase the security team's efficiency.
- Acted as the liaison contact for internal and external security stakeholders, management, and emergency services across projects and operational escalations.
- Coordinated scheduling and training for security staff, ensuring full coverage of all shifts and adherence to company policies.
- Conducted regular audits of security systems and equipment to ensure functionality and compliance with industry standards.
- Collaborated with cross-functional teams to address security concerns, investigate incidents, and recommend corrective actions.
- Built and ran a P2P logistics network across four California counties to protect chain of custody for fragile, high-value items.
- Designed a proprietary logistics framework to sync multiple transit touchpoints and plan for public transport kiosk integration.
- Managed a 7-person cross-functional team, handling HR compliance, legal protocols, and regional field ops to keep data and transit secure.
- Created a shared-economy shipping model that matched existing transit routes to cut overhead.
- Planned and executed an orderly company dissolution after a cost analysis.
- Handled team offboarding and securely archived proprietary logistical data.
- Communicated with diverse management teams, built rapport and long-term relationships, and fulfilled rental agreements of the recreational building.
- Spearheaded new initiatives to diversify the usage of the women's restroom to include a baby changing station, which resulted in 100% satisfaction in surveys.
- Developed and managed a reintegration initiative for formerly incarcerated individuals, overseeing task assignments and providing mentorship to support successful community re-entry.
- Assisted in event setup, ensuring equipment readiness and accessibility.
- Conducted routine inspections of building systems for functionality and safety compliance.
- Established positive rapport with customers to determine needs and sell premium quality products.
- Used skills in upselling to regularly exceed sales targets.
- Displayed merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large ticket items.
- Rotated and/or restocked shelves per corporate guidelines to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Timeline
Security Operations Specialist - Irvine Company
08.2022 - Current
Security - Burlington Coat Factory
01.2022 - 12.2022
Senior Operations Manager - Self-Shipper LLC
07.2020 - 08.2022
Interactive Media Marketing Strategist (Freelance) - Quora
01.2020 - 12.2021
Building Attendant - City of Fremont
10.2019 - 10.2020
Lead Sales Associate - Pet Food Express
09.2018 - 09.2019