Anthony Ruvalcaba
Palmdale,CA
Summary
Proven leader in operational excellence and strategic thinking, I enhanced distribution efficiency at Rite-Aid Distribution Center and significantly boosted revenue at Jiffy Lube Multicare. Skilled in quality management and fostering teamwork, my initiatives led to a marked decrease in workplace accidents and rework rates, driving continuous improvement and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Replenishment Lead
Rite-Aid Distribution Center
2801 West Ave H, Lancaster, CA 93536
11.2020 - Current
- Assisted upper management with strategic planning for future growth, including potential expansions or acquisitions.
- Implemented safety protocols, resulting in a significant decrease in workplace accidents and injuries.
- Enhanced distribution efficiency by streamlining warehouse processes and implementing innovative inventory management techniques.
- Evaluated employee performance regularly, providing constructive feedback as needed while recognizing top performers for their contributions.
- Championed continuous improvement initiatives that led to increased efficiency, cost savings, and a reduction in waste throughout the distribution center''s operations.
- Conducted regular audits of warehouse procedures to ensure compliance with industry standards and regulations.
- Oversaw picking, stocking and receiving procedures.
- Reduced order fulfillment time through effective delegation of tasks and close monitoring of team performance.
- Collaborated with human resources to recruit, hire, and onboard new team members, ensuring a seamless integration into the distribution center''s workflow.
- Trained staff on best practices for warehouse operations, leading to improved team performance and efficiency.
- Increased overall productivity by identifying bottlenecks in the distribution process and addressing them with appropriate solutions.
- Streamlined communication between various departments within the organization, fostering a collaborative work environment to meet common goals.
- Developed contingency plans for potential disruptions in the supply chain, minimizing any negative impacts on operations and customer satisfaction.
- Kept up consistent workflow within outbound operational standards.
- Maintained workflow at consistent pace balancing acceptable levels of movement safety and performance.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Managed timely and effective replacement of damaged or missing products.
Automotive Manager
Jiffy Lube Multicare
3 Locations In Valencia, CA
01.2013 - 03.2020
- Established benchmarks for performance measurement, driving continuous improvement efforts across the department.
- Enhanced employee morale by fostering an inclusive work environment that promoted collaboration between all team members.
- Spearheaded the implementation of cutting-edge diagnostic tools, elevating the level of service provided to clients while also reducing equipment costs.
- Boosted revenue by upselling additional services based on individual customers'' needs analysis.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for professional growth.
- Implemented quality control measures, leading to a decrease in rework rates and increased overall efficiency.
- Analyzed financial reports regularly to identify areas for cost reduction and implement effective budgetary controls, maximizing profitability.
- Developed and maintained strong relationships with vendors, resulting in cost savings on automotive parts and supplies.
- Championed employee training initiatives that fostered the development of technical expertise and customer service skills within the department.
- Resolved customer issues promptly, fostering trust and promoting long-term client relationships.
- Collaborated with sales staff to improve cross-departmental communication, enhancing the overall customer experience.
- Achieved high levels of customer retention through targeted marketing initiatives designed to maintain engagement with existing clientele.
- Oversaw inventory management, reducing stock discrepancies and improving accuracy in ordering processes.
- Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
- Optimized labor allocation by assigning tasks according to each technician''s skill set, expediting service delivery times without compromising quality standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
R. Rex Parris High School
Palmdale, CASkills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Operational Excellence
- Quality Management
- Continuous improvement strategies
- Positive Attitude
- Attention to Detail
- Teamwork and Communication
- Strong Work Ethic
- Safe Machine Operation
- Punctual and Dependable
Timeline
Replenishment Lead
Rite-Aid Distribution Center
11.2020 - Current
Automotive Manager
Jiffy Lube Multicare
01.2013 - 03.2020
High School Diploma -
R. Rex Parris High School