Results-driven Service Manager with a strong focus on team leadership and compliance management. Experienced in training staff, streamlining operations, and effectively resolving customer complaints to drive satisfaction and operational integrity.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Service Manager
Moore control exterminating
Hopatcong, New Jersey
02.2023 - 08.2026
Oversaw technician scheduling and dispatching for timely service call responses.
Managed service staff to ensure customer satisfaction and compliance with company policies.
Addressed customer complaints promptly to enhance satisfaction and service quality.
Streamlined daily operations of pest control service teams, improving service delivery and response times.
Tracked inventory levels of pest control products to ensure adequate supply for services. of pest control products and supplies.
Addressed customer complaints promptly to enhance satisfaction and service quality. in a timely manner.
Developed and maintained relationships with customers, vendors, and suppliers.
Tracked inventory levels of pest control products to ensure adequate supply for services.
Prioritized and delegated daily work tasks, ensuring alignment with project goals and timely completion.
Education
Some College (No Degree) - Computer And Information Systems
Morris County College
Randolph Township, NJ
Skills
Pest control expertise
Technician scheduling
Inventory management
Compliance management
Service improvement
Quality assurance
Team leadership
Training design
Customer engagement
Problem solving
Languages
Italian
Professional
Spanish
Elementary
Timeline
Service Manager
Moore control exterminating
02.2023 - 08.2026
Some College (No Degree) - Computer And Information Systems