Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Business Onboarding
TaskUs
11.2020 - Current
Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
Managed office tasks efficiently, ensuring timely completion of paperwork and data entry.
Ensured data confidentiality through strict adherence to security protocols and guidelines.
Fraud Detection Specialist
Citibank
10.2018 - 11.2020
Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.
Supported fraud prevention efforts by diligently reviewing transaction alerts and conducting thorough investigations into suspicious activities on accounts.
Enhanced client retention rates by providing exceptional account management services for existing credit card holders.
Leasing Consultant
Diamond Management
03.2015 - 10.2018
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Assisted with property management tasks, ensuring timely completion of maintenance requests, collecting monthly rent payments, and other fees, always properly recording, and processing money.