Andy Ho
Logan,UT
Summary
Results-driven management professional with 14+ years of experience leading high-performing teams as a General Manager, Assistant General Manager, and Supervisor. Expertise in team leadership, staff development, recruitment, and performance management, with a proven ability to inspire employees to exceed goals. Known for integrity, strong work ethic, and exceptional organizational skills, while consistently delivering outstanding customer experiences. Skilled at multitasking, problem-solving, and driving operational excellence in fast-paced environments. Willing to relocate: Anywhere Authorized to work in the US for any employer Authorized to work in the US for any employer.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager Independent Living/Business Office Manager
The Harrison Regent
Ogden, UT
09.2021 - 02.2026
- Provide timely feedback and consistent performance management to team members.
- Establish and manage labor and supply budgets, controlling expenses effectively.
- Oversee staff schedules based on resident census and budgets, controlling overtime within standards.
- Lead quality and compliance efforts, supporting inspections and ensuring all life/safety regulations are followed.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
- Ensure clean, neat, and orderly property conditions, coordinating necessary repairs and maintenance.
- Respond professionally and promptly to resident complaints and concerns.
- Manage all aspects and details of the property to ensure smooth operations.
- Deliver exceptional customer service to residents, prospects, and visitors.
- Grow net operating income by maximizing revenue and managing expenses carefully.
- Assist in financial analysis, accounting, and reporting to optimize property performance.
- Hire, train, and supervise leasing and office staff.
- Maintain positive work environment while ensuring staff follow established policies and procedures.
- Maintain occupancy levels through effective sales and leasing strategies.
- Oversee rent collection, tenant ledgers, notifications, and eviction processes as necessary.
- Conduct regular property inspections to identify maintenance needs.
- Analyze competition and implement strategies to maintain optimal market positioning.
Transportation Operations Manager
Gate Gourmet
San Diego, CA
12.2017 - 02.2021
- Maintain high-quality production standards across all accounts, ensuring safety, compliance, and adherence to customer specifications and company policies.
- Conduct inventory management to optimize product usage and minimize waste; complete storeroom requisitions to maintain adequate supplies.
- Maintain daily operational logs, including temperature and other required reports, ensuring regulatory compliance.
- Collaborate with maintenance staff to schedule preventive maintenance and promptly address machinery repairs.
- Plan and schedule transportation routes for drivers to ensure timely delivery and efficient operations.
- Control food and other operational costs while improving unit performance in collaboration with management.
- Conduct performance evaluations, coaching, counseling, and corrective actions in coordination with HR and support functions.
- Manage workflow and staff allocation per shift, ensuring productivity and operational efficiency.
- Determine staffing needs and coordinate coverage for absences, leaves, or volume changes.
- Ensure compliance with Wage & Hour policies, including rest and meal breaks.
- Train and monitor employees on proper work procedures to maximize productivity and minimize labor and food costs.
- Monitor manpower planning and employee schedules, promoting efficiency and retention.
- Implement strategies to reduce employee turnover and maintain positive work environments.
- Ensure all employees comply with company policies, procedures, training requirements, and union/collective bargaining agreements where applicable.
- Analyzed data trends to identify opportunities for process improvements, contributing to increased efficiency and cost savings.
- Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
- Conducted risk assessments for potential disruptions in supply chain operations while developing contingency plans accordingly.
Assistant Manager
HUDSON GROUP
San Diego, CA
07.2014 - 12.2017
- Open and close the store in the absence of management, including system start-ups, cash handling, and ensuring the sales floor and stockroom are ready for business.
- Manage deliveries, including opening the back door for vendors and coordinating with warehouse staff.
- Process product returns, order voids, customer refunds, cash drops, and provide change as needed.
- Deliver and model exceptional customer service, greeting and assisting customers, resolving issues, and ensuring a positive shopping experience.
- Coach and guide team members on customer service best practices and warehouse/vendor order processes.
- Maintain accurate sales records, including scanning errors, price verifications, and voids.
- Assist with reviewing order exceptions and reverse logistics in collaboration with store management.
- Oversee department pricing, daily price changes, and proper signage to ensure compliance with pricing regulations.
- Support bookkeeping activities, including cash reports, counts, ledgers, and bill payments as needed.
- Ensure store appearance and cleanliness, coordinating repairs and maintenance for both interior and exterior areas.
- Developed training programs for staff, fostering skill enhancement and operational efficiency.
Education
Some (High school diploma or GED) - Business Management
San Diego Mesa Community College
San Diego06.2006
Skills
- Mobile devices
- Computer literacy
- Microsoft Outlook
- Training delivery
- Budget management
- Office supply management
- Business development
- Warehouse experience
- Property leasing
- Tenant account reconciliation
- Microsoft Outlook Calendar
- Transportation management systems
- Hospitality management
- Recruiting
- Customer relationship management
- Retail management
- Multitasking
- Territory management
- Microsoft Access
- Customer communication
- Customer inquiry handling
- Administrative tasks
- Operating systems
- Management
- Administrative experience
- Profit & loss
- Quality management
- Microsoft Excel
- Office experience
- Zoom
- Microsoft Office
- Safe work practices
- Clerical experience
- Employee evaluation
- Training material drafting
- Marketing
- Cash register
- Adaptability
- Phone etiquette
- Sales administration
- Manager experience
- Hands-on training
- Processing cash transactions
- Teamwork
- Task prioritization
- Accounts receivable
- Relationship management
- Workforce management
- Microsoft PowerPoint
- Performance evaluation
- Microsoft Publisher
- Sales
- Database management
- Financial analysis
- Office record organization
- Order entry
- Office management
- Staff development
- Workplace health and safety regulatory compliance
- POS systems
- Team development
- Conflict management
- Data management
- Merchandising
- Warehouse supervisor experience
- Customer service
- Dispatching
- Microsoft Word
- Communication skills
- Time management
- Attention to detail
- Training & development
- Cash management
- Supervising experience
- Sales management
- Technical Proficiency
- Sanitation
- Performance management
- Organizational skills
- CRM software
- Presentation creation
- Assisted living
- Property management tools
- Computer operation
- Multi-Tasking
- Manager
- Materials management
- Regulatory compliance
- Financial services
- Managing customer accounts
- Property management
- Data collection
- Customer support
- Hospitality
- Writing skills
- Leadership
- Quality inspection
- Customer engagement
- Profit and loss analysis
- Hiring
- Client relationship development
- Achieving sales targets
- Executive administrative support
- Senior leadership
- Account management
- Computer networking
- Problem resolution
- Leadership and team building
- Interpersonal Skill
- Performance optimization
- Operations management
- Human resources
- Schedule management
- Retail sales
- Customer relationship building
- Process improvement
- Inventory management
- Client interaction via phone calls
- Retail sales transactions
- Staff scheduling
- Food service management
- Problem-solving
- Computer skills
- Order management system
- Interpersonal skills
- Microsoft Teams
- Calendar management
- Data entry
- Staff training
- Organizational management
- Food safety management
- Cash handling
- Operational budget management
- Managing hospitality teams
- Team player
Certification
- Driver's License
- Non-CDL Class C
- Food Handler Certification
Languages
Vietnamese
Bilingual
English
Multilingual
Timeline
General Manager Independent Living/Business Office Manager
The Harrison Regent
09.2021 - 02.2026
Transportation Operations Manager
Gate Gourmet
12.2017 - 02.2021
Assistant Manager
HUDSON GROUP
07.2014 - 12.2017
Some (High school diploma or GED) - Business Management
San Diego Mesa Community College