Offering strong foundation in communication and problem-solving, eager to learn new skill sets.
Overview
10
10
years of professional experience
Work History
Customer Onboarding Representative
Coinbase
12.2020 - Current
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Served as a subject matter expert on compliance-related topics, providing guidance to colleagues.
Communicated directly with clients applying for business accounts to ensure all information received was accurate and up to date.
Research clients LLC's and credit history to ensure they meet all the qualifications to open a business account with Coinbase.
Ops Fraud Specialist 3
Citi
10.2018 - 12.2020
Contributed to fraud prevention efforts by diligently monitoring accounts for suspicious activity and promptly taking appropriate actions when necessary.
Implemented strategies to reduce risk of credit card fraud and identity theft.
Processed recurring automated payments and credit card payments.
Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
Leasing Consultant
Diamond Management
03.2015 - 10.2018
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Greeted clients, showed apartments, and prepared leases.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Enhanced community atmosphere by planning and executing engaging resident events.
SALES AND CUSTOMER ONBOARDING REPRESENTATIVE FOR WARREN BOWIE AND SMITH COMPANY (INTERNATIONAL FINANCIAL INVESTMENT PLATFORM) at CROISSANCE GLOBAL SERVICES LTDSALES AND CUSTOMER ONBOARDING REPRESENTATIVE FOR WARREN BOWIE AND SMITH COMPANY (INTERNATIONAL FINANCIAL INVESTMENT PLATFORM) at CROISSANCE GLOBAL SERVICES LTD
<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase