Offering strong foundation in communication and problem-solving, eager to learn new skill sets.
Overview
10
10
years of professional experience
Work History
Customer Onboarding Representative
Coinbase
12.2020 - Current
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Served as a subject matter expert on compliance-related topics, providing guidance to colleagues.
Communicated directly with clients applying for business accounts to ensure all information received was accurate and up to date.
Research clients LLC's and credit history to ensure they meet all the qualifications to open a business account with Coinbase.
Ops Fraud Specialist 3
Citi
10.2018 - 12.2020
Contributed to fraud prevention efforts by diligently monitoring accounts for suspicious activity and promptly taking appropriate actions when necessary.
Implemented strategies to reduce risk of credit card fraud and identity theft.
Processed recurring automated payments and credit card payments.
Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
Leasing Consultant
Diamond Management
03.2015 - 10.2018
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Greeted clients, showed apartments, and prepared leases.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Enhanced community atmosphere by planning and executing engaging resident events.