Dale Santos
Riverbank,CA
Summary
Operations Manager with 11 years of experience in warehousing, facilities, IT and data entry. Proven track record of managing multiple teams in daily operations, computer systems, office and equipment procedures.
Overview
12
12
years of professional experience
Work History
Operations Manager/IT Support
Goodwill Industries of San Joaquin Valley
01.2016 - 10.2023
- Developed and implemented strategies to maximize employee satisfaction
- Resolved technical issues for over 20 employees ensuring minimal down time
- Integrated setup and refurbished new and existing workstations and computer software/hardware
- Trained new employees on proper protocols and procedures
- Troubleshooting internet and email connection issues
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Introduced new methods, practices, and computer systems to reduce turnaround time.
Operations Supervisor
Goodwill Industries of San Joaquin Valley
10.2014 - 01.2016
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Material Handler/Forklift Operator
Goodwill Industries of San Joaquin Valley
05.2011 - 10.2014
- Kept storage areas organized, clean, and secure to fully protect company assets
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Helped train new employees in safe practices and warehouse procedures.
Education
Information Assurance and Security -
University of Phoenix
Tempe, AZ05.2019
Skills
- Operations management
- IT support
- Technical issue resolution
- Workstation setup
- Computer software/hardware integration
- Protocol and procedure training
- Troubleshooting
- Hiring and onboarding
- Communication
- Material handling
- Forklift operation
- Hazard identification
- Handheld scanner use
- Warehouse procedures
References
Anna Castro, Director of Logistics - Goodwill Industries of San Joaquin Valley - 559.281.8185
Stephen Celaya, VP of Operations - Goodwill Industries of San Joaquin Valley - 209.403.1978
Timeline
Operations Manager/IT Support
Goodwill Industries of San Joaquin Valley
01.2016 - 10.2023
Operations Supervisor
Goodwill Industries of San Joaquin Valley
10.2014 - 01.2016
Material Handler/Forklift Operator
Goodwill Industries of San Joaquin Valley
05.2011 - 10.2014
Information Assurance and Security -
University of Phoenix
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