Anthony Sciarini
Clawson
Summary
I've been a passionate member of Dynatrace's customer success team for over 6 years and I see the SE role as the perfect next step in my career at Dynatrace.
My time in the customer success org has introduced me too and honed many skills such as interpersonal and professional communication, Dynatrace product knowledge, time management, how effectively working with others, and it's gotten me acquainted with business travel. Overall, the SE role is not only something that I see myself as a excellent fit for given the solid foundation my 6 years in customer success have provided, but an exciting new challenge to continue honing these skills and an opportunity for me to provide even more valuable experiences to our clients and the company as whole.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Engineer
Dynatrace
11.2023 - Current
- Continued many of the responsibilities as a Technical Product Specialist but from a strategic enterprise perspective now working with clients from various industries such as HealthCare, Banking, Financial Services, Retail, and the Airline industry.
- Reduced time-to-resolution by creating efficient workflows that enabled faster triaging of support requests.
- Conducted regular account reviews to identify opportunities for upselling and cross-selling additional services or products.
- Championed a customer-focused culture within the organization by sharing best practices and lessons learned from successful client interactions.
Technical Product Specialist
Dynatrace
06.2019 - 11.2023
- Supported product demonstrations and presentations to enhance customer understanding of technical specifications.
- Assisted in troubleshooting product issues by collaborating with engineering teams for effective solutions.
- Managed customer inquiries and provided timely information regarding product features and functionalities.
- Documented user feedback to contribute to future product development and improvement initiatives.
Education
Bachelor of Science - Computer Science
Grand Valley State University
Allendale, MI04-2019
Skills
- Proficient in Dynatrace Product Knowledge
- Customer focused
- Problem-solving
- Time management
- Conflict resolution techniques
- Technical support
Certification
- Certified Kubernetes Application Developer
- Certified Dynatrace Professional
Timeline
Customer Success Engineer
Dynatrace
11.2023 - Current
Technical Product Specialist
Dynatrace
06.2019 - 11.2023
Bachelor of Science - Computer Science
Grand Valley State University
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