Jarrod McNeil

@Cisco

• Managed multi-million dollar businesses to projected ROI realization.
• Contributed to 1.5 billion weighted customer ARR in FY25
• Catalyst Center AI Assistance + code using RAG/ Inferencing
• Reduced operational costs by automating repetitive tasks using scripting languages such as PowerShell or Python.
• Responsible for $5 million dollars in Cisco lifecycle growth in the following industries (Healthcare, Finance, Bank, & Tech)
• Daily consultations & kickoffs
• Success plan designed presentation for technology adoption paths
• Identifying strategy for customer internal competing projects
• Effectively assessing the landscape of healthcare, finance, banking, and tech industry customers
• Daily business viability assessment of AI Infrastructure readiness opportunities for implementation planning
• Resolved customer complaints in a timely manner
• Championed a customer-focused culture within the organization by sharing best practices and lessons learned from successful client interactions.
• Collaborated with the sales team to ensure smooth onboarding of new clients, leading to higher retention rates.
• Enhanced overall client experience by consistently delivering personalized attention and tailored solutions as per their requirements.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients
• Turning red risk renewal customers into green renewals
• Success plan creation for customer pathway best practice discussions
• Led training sessions for customers, improving their understanding of product features and capabilities.
• Technical hands-on AWS instances deployments
• Identity and Access Management (IAM) customer walkthrough experience
• Cloud security best practices
• Negotiated deals and handled complaints or objections
• 93% Adoption Barrier Resolution in post sale adoption
• Appointed Ask the Expert Sessions presentation (updating New Material Conducted market research to identify selling possibilities and evaluated customer needs actively
• Recruitment of proper organization sales champions
• Developed customized solutions for unique client needs, fostering long-lasting relationships and increased loyalty.
• Conducted market research to identify selling possibilities and evaluate customer needs
• Kept accurate records to document customer service actions and discussions.

• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities
• Assisted with implementation and support of network monitoring tools.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Managing more than 200 SD-WAN network organizations across the country
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Versa Software patch upgrade assistance
• Provided technical support to users experiencing difficulties with their networks
• Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools
• Performed and documented runbook network operations using step-by-step decision trees
• Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions
• Provided security incident triage and response.
• ISP WAN Troubleshooting
• Implemented, tested, validated and maintained networking services according to solution designs
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Assisted various departments in maintaining network security by configuring remote routers and firewalls

• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Optimized server efficiency through virtualization techniques and capacity planning.
• Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
• Optimized networked software and operating systems by applying updates and patches.
• Login to Controllers to identify the correct AP with the problem and resolve the issue
• Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
• Improved system performance by identifying and resolving technical issues in a timely manner.

• Facilitate Cisco CCNA Training of ranked Marines
• Mentored new hires, resulting in stronger drill staff development and increased productivity in passing there exams.
• Led government technical instructor
• Facilitated Routing, Switching, VLAN/WAN, and Wireless training classes
• Military Network Engineering Training
• Maintained up-to-date knowledge of industry trends and best practices
• Adapted teaching methods according to the needs of individual learners or groups
• Created multimedia presentations with PowerPoint and video conferencing tools
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats
• Enhanced trainee engagement through interactive workshops and hands-on activities.