Dynamic professional with extensive experience as Dispatcher/Supervisor, excelling in incident response and safety enforcement. Proven ability to collaborate effectively with law enforcement and maintain a secure environment. Strong problem-solving skills and attention to detail ensure optimal operations in high-pressure situations.
Work History
Dispatch Supervisor
3 Months
Adm Security Services | 07.2026 - Current
Supervised dispatch workflows to coordinate timely deliveries, pickups, and route assignments.
Monitored driver activity and resolved service issues to maintain operational continuity.
Scheduled dispatch coverage and balanced workload across transportation staff.
Trained dispatch staff on procedures, communication standards, and system usage.
Logistic Operations
2 Years 11 Months
XPO Logistics | 09.2023 - 08.2026
Troubleshot WMS software for inventory tracking and order processing. Assisted coworkers with login issues, scanning errors, or system malfunctions. Trained new employees on scanners, tablets, and WMS platforms to enhance operational efficiency.
Configuring and troubleshooting barcode scanners, RFID readers, and label printers. Ensuring wireless connectivity for handheld scanning devices. Updating firmware and software for scanners when required.
Troubleshooting and maintaining electronic scales, conveyor systems, and automated sorting equipment. Assisting with connectivity issues between dock equipment and IT systems.
Checked network connectivity for warehouse computers, tablets, and mobile devices. Resolved minor IT issues, such as frozen screens and printer malfunctions. Ensured proper functioning of forklifts with onboard tablets or computers to maintain workflow.
Maintained communication systems, including two-way radios and VOIP systems. Supported automated inventory tracking and robotic picking systems to streamline logistics operations.
Medical Transport Driver
9 Months
Mv Transportation Inc. | 12.2022 - 09.2023
Transported patients to healthcare facilities while providing emotional support to alleviate stress during journeys.
Coordinated transport arrangements with healthcare providers, dispatchers, and patients to enhance service delivery.
Maintained accurate records of patient information, trip details, and vehicle maintenance to ensure efficient operations.
Light Rail Operator
3 Years 9 Months
Metropolitan Transit Authority of Harris County (METRO) | 11.2018 - 08.2022
Conducted thorough visual inspections of trains before departure, enhancing safety and operational reliability.
Adhered to all transit rules and regulations, ensuring safe and efficient travel for passengers.
Planned and adjusted routes to minimize disruptions from vehicle issues and ensure timely service.
Assisted passengers with special needs, ensuring their safety and satisfaction throughout their journey.
Transportation Coordinator
10 Months
Angel Reach | 01.2018 - 11.2018
Dispatch Supervisor
9 Years 9 Months
KOLO DBS, LLC. | 05.2008 - 02.2018
Education
Bachelor of Science - Computer Science
Grand Canyon University | Pheonix, AZ | 05.2025
Completed coursework in Computer Science
Bachelor of Information Technology
MyComputerCareer | Arlington, TX | 12.2024
Skills
Safety awareness
Personal safety protocols
Security patrols
Security
Data protection
Reporting protocols
Report writing
Activity reporting
Regulatory compliance
Observation techniques
Risk assessment
Conflict resolution
De-escalation techniques
Situational awareness
Attention to detail
Time management
Team collaboration
Adaptability
Collaboration strategies
Customer service
Surveillance equipment
Alarm systems
Monitoring procedures
Incident response
Security patrols
Access control
Network troubleshooting
Workforce management
Route planning
Timeline
Dispatch Supervisor
Adm Security Services
07.2026 - CurrentRead More
Logistic Operations
XPO Logistics
09.2023 - 08.2026Read More
Medical Transport Driver
Mv Transportation Inc.
12.2022 - 09.2023Read More
Light Rail Operator
Metropolitan Transit Authority of Harris County (METRO)