Summary
Overview
Work History
Education
Skills
Timeline
Generic

MAYADA ELNAGAR

Hurst

Summary

Customer-focused operations professional with experience in high-volume service environments, logistics coordination, and real-time problem solving. Proven ability to manage scheduling, resolve customer concerns, and maintain efficiency under pressure.

Overview

24
24
years of professional experience

Work History

Dispatch Supervisor

Quick Transport
Hurst, TX
01.2021 - 05.2025
  • Supervised dispatch operations supporting 60+ trips daily, ensuring on-time service and efficiency
  • Managed schedules for 12 drivers, optimizing workloads and improving productivity
  • Resolved 20+ daily customer issues, enhancing satisfaction and service reliability
  • Responded to urgent situations, maintaining safety and minimizing operational disruptions

Sales Associate

Dillard’s
Hurst, TX
06.2013 - 06.2014
  • Delivered personalized customer service, generating $700+ in daily sales
  • Recognized 2x as top-performing associate for revenue and customer satisfaction
  • Assisted customers with product selection, resolving inquiries and improving experience
  • Processed transactions accurately in a fast-paced retail environment

Customer Service Agent

Sudan Airways
Sudan
01.2001 - 01.2004
  • Assisted 100+ passengers daily with check-in, boarding, and ticketing in a high-traffic airport environment
  • Resolved 15+ daily customer issues including delays, rebookings, and service concerns
  • Coordinated with cross-functional teams to support on-time departures and smooth passenger flow
  • Maintained 100% compliance with airline procedures, documentation, and safety standards

Education

Bachelor of Science - Agricultural Engineering

Al Jazeera University
Sudan
05-2000

Skills

  • Customer Service
  • Passenger Support
  • Conflict Resolution
  • Communication
  • Operations Coordination
  • Scheduling & Dispatch
  • Problem Solving
  • Team Collaboration
  • Safety Awareness
  • Time Management

Timeline

Dispatch Supervisor

Quick Transport
01.2021 - 05.2025

Sales Associate

Dillard’s
06.2013 - 06.2014

Customer Service Agent

Sudan Airways
01.2001 - 01.2004

Bachelor of Science - Agricultural Engineering

Al Jazeera University