Anthony Sgroe
Welch's Appliances
OLYMPIA
1
Language
4
years of professional experience
Detail-oriented Appliance Repair Technician with expertise in diagnostics, maintenance, and customer education. Mentored junior technicians and streamlined workflows to enhance service efficiency. Committed to optimal functionality and customer satisfaction through effective communication and efficient repair practices.
Work History
Appliance Repair Technician
3 Years 10 Months- Repaired a variety of kitchen and laundry appliances, ensuring optimal functionality for clients.
- Diagnosed appliance issues using advanced troubleshooting techniques to enhance repair accuracy.
- Maintained detailed records of repairs and parts used to ensure accurate tracking and inventory management.
- Collaborated with team members to streamline workflows and improve service delivery efficiency.
- Educated customers on use, care and adjustments of appliances.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Worked on Whirlpool, GE and Maytag appliances.
DoorDash Delivery Driver
1 Month- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Navigated local streets using GPS to optimize delivery routes and reduce wait times.
- Maintained communication with customers regarding order status and delivery updates.
- Collected feedback from customers to enhance service quality and address concerns.
Education
High School Diploma
Skills
Appliance diagnostics
Diagnosing problems
Installation procedures
Appliance maintenance
Dryer repair
Soldering skills
Multimeter usage
Power tool operation
Repair cost estimation
Problem-solving
Time management
Customer service
Accomplishments
- Resolved product issue through testing.
- Documented and resolved dryer with no heat which led to dryer heating again.
Languages
English
Native or Bilingual
Timeline
Appliance Repair Technician
Welch's Appliances
10.2022 - CurrentRead More
DoorDash Delivery Driver
DoorDash
07.2022 - 08.2022Read More
River Ridge High School
High School Diploma
Read More