Anthony Sirna

Verbit is a series E tech startup that provides an AI-based solution that is focused on building a cutting-edge Captioning and speech to text technology. Customers include Broadcast Networks, ESPN, US Congress, and leading Corporations. Hired as part of original 5 person revenue startup Team in U.S

Leads account management for the Public sector marketplace, managing a portfolio with ARR of $2 million. Customers include Library of Congress and Centers for Disease Control, City of New York.

Previously U.S. Legal market CS Team Lead from 2019 to 2021. Hired to start CS process and build team with Series A. Hired and trained two industry veterans to assume CS roles. NDR grew from 180k to 1 million Annual.

Develops and establishes relationships with customer C level and Federal Agency Division Chiefs for ADA compliance

Owns Renewals and growth of customer base. Increases targets customer AAR and utilization increasing by $689 thousand in 2021.

Proactively partners with customer and across departments to develop additional use cases.

Creates and presents industry webinars and contributes to marketing initiatives.

Workshare is a global software company that offers SaaS and on-prem productivity and compliance solutions for the Legal industry. (Acquired by Litera)

• Managed portfolio of AMLaw top 50 Law firms accounts with team AAR of 12 million.
• Led relationships with CIO and IT partner sponsors.
• Lead weekly calls and Quarterly Business Reviews to ensure customer health and KPI's are on track.
• Managed customer implementations, including upgrades.
• Mentored team members.

Accomplishments

• Managed proof of concept engagements, scope definition and acceptance for e-mail compliance software at leading Law Firm.
• Implements a proactive customer advocacy process to identify client health and churn risk.
• Leads teams to recover distressed customers, resolve complex technical cases and ensure successful product adoption.

A managed IT services company.

• Managed client engagements for pre-sale activities and implemented customer success plans post sale.
• Established trusted advisor role and relationships with customer executive sponsors and stakeholder.
• Developed and launched business process assessment services that were instrumental in ensuring customer renewals.
• Developed and delivered workflow assessments for hospital systems and provider networks.
• Professional services contributed to$4 million in renewals. Health Care services f led to closing of $6.25 million in recurring revenue.