Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Anthony Smith

Bay City

Summary

Dynamic IT Support Technician with a proven track record at Spectrum, excelling in network troubleshooting and customer service. Expert in installing and maintaining network equipment, ensuring optimal performance. Passionate about empowering users through technical support and mobile device assistance, consistently driving satisfaction and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Verizon Wireless
Essexville
07.2024 - Current
  • Provided training for new employees on proper use of equipment, software applications, processes and procedures.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.

IT Support Technician

Spectrum
San Diego
09.2022 - 12.2023
  • Installed, configured and maintained routers, switches, firewalls and other network equipment.
  • Provided technical support to customers regarding their broadband services and troubleshooting network issues.
  • Performed system updates on network devices to ensure optimal performance.

Inventory Associate

Loveseat
San Diego
01.2019 - 09.2022
  • Performed regular audits of inventory items for accuracy and completeness.
  • Utilized barcode scanners, RFID readers, and other data collection devices.
  • Managed printers, including maintenance and troubleshooting tasks to ensure minimal downtime.

Education

Associate - Information Technology

Delta College
Bay City, MI
05.2025

Skills

  • Network troubleshooting
  • Technical support
  • Customer service
  • Software upgrades
  • Virus removal
  • Mobile device support
  • TCP/IP

Certification

  • Google IT Support Technician, 08/01/21
  • CompTIA A+, In progress

Projects

Pi Hole, Linux network-level advertisement and internet tracker blocking application VirtualLabs, Set up and maintained different virtual environments including Windows Server, MacOS, and Linux

Timeline

Sales Associate

Verizon Wireless
07.2024 - Current

IT Support Technician

Spectrum
09.2022 - 12.2023

Inventory Associate

Loveseat
01.2019 - 09.2022

Associate - Information Technology

Delta College

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