Summary
Overview
Work History
Education
Skills
Timeline
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Anthony SMITH

Summary

Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved customer satisfaction and business goals through effective teamwork and resolution of escalated support issues. Focused on building relationships, establishing rapport with clients, and contributing to overall company success.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Snap-On Tools
San Jose
08.2015 - Current
  • Resolved customer complaints through effective communication and problem-solving, enhancing overall customer experience.
  • Assisted customers with product inquiries and order placements, ensuring timely and accurate responses.
  • Educated customers on product features and proper usage techniques.
  • Managed warranty claims, ensuring customer satisfaction by providing clear guidance and support throughout the process.
  • Provided support during product launches by addressing customer questions promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Automotive Technician

Speedee Midas
San Jose
06.2012 - 03.2015
  • Diagnosed vehicle issues with advanced diagnostic tools to ensure accurate repairs.
  • Performed routine maintenance services, improving vehicle reliability and customer satisfaction.
  • Repaired and replaced faulty automotive parts following manufacturer specifications.
  • Maintained a clean and organized work area to ensure safety standards were met.
  • Trained junior technicians on best practices for vehicle repair and maintenance, enhancing team skill level.

Education

Associate of Arts - Multimedia Design

Carrington College
San Jose, California
05.2010 - 06.2012

Skills

  • Product knowledge
  • Complaint resolution
  • Order processing
  • Customer support services
  • Conflict resolution
  • Technical troubleshooting
  • Effective communication
  • Administrative support
  • Customer relationship management (CRM)
  • Technical support
  • De-escalation techniques
  • Creative problem solving
  • Customer service
  • Critical thinking
  • Customer relationship management
  • Problem solving

Timeline

Customer Service Representative

Snap-On Tools
08.2015 - Current

Automotive Technician

Speedee Midas
06.2012 - 03.2015

Associate of Arts - Multimedia Design

Carrington College
05.2010 - 06.2012
Anthony SMITH