Andrea Robertson
Fort Lauderdale,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
My City Transportation
Fort Lauderdale, FL
03.2023 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Apple ONE staffing (TEMP)
Fort Lauderdale, FL
02.2022 - 03.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Dispatcher
BrandsMart USA
Dania Beach, FL
01.2020 - 04.2021
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
Receptionist Administrator
Dynaserv
Fort Lauderdale, FL
01.2012 - 01.2015
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Modified existing software systems to enhance performance and add new features.
- Formatted documents with Microsoft products to follow specific corporate style guides.
- Formatted and edited legal documents and redesigned in-house documents to reduce administrative time.
Education
Associate of Arts - Cosmetology
Empire Beauty School - Baltimore
Baltimore, MD01-2012
Skills
- Product Knowledge
- Paperwork Processing
- Information Security
- Account Updating
- Service Upselling
- Problem Resolution
Certification
- Chauffeur License
- Cosmetology License
Accomplishments
- Basic Training Of Excel
Timeline
Customer Service Representative
My City Transportation
03.2023 - Current
Customer Service Representative
Apple ONE staffing (TEMP)
02.2022 - 03.2023
Dispatcher
BrandsMart USA
01.2020 - 04.2021
Receptionist Administrator
Dynaserv
01.2012 - 01.2015
Associate of Arts - Cosmetology
Empire Beauty School - Baltimore
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