Anthony Sok
Sunnyvale,CA
Summary
Detail-oriented and analytical professional transitioning into data analytics with hands-on experience in technical support, scheduling systems, and operational process optimization. Strong communicator skilled in transforming real-world issues into structured insights. Proficient in data tools including Excel, SQL, Python (beginner), and Tableau. Passionate about using data to improve workflows and decision-making.
Overview
3
3
years of professional experience
Work History
Transportation Service Dispatcher
Hallcon @ Google MP1
Sunnyvale, CA
12.2024 - Current
- Improved technician dispatch response time and troubleshooting workflow through data-informed scheduling adjustments.
- Monitored operational data and technician logs to identify patterns and recommend efficiency improvements.
- Maintained accurate records of service workflows and parts allocation to support inventory planning.
- Developed daily operational reports and communicated insights to internal teams.
- Promoted from Customer Service Representative based on strong operational and analytical performance.
Customer Service Representative
Hallcon @ Google MP1
Sunnyvale, CA
12.2024 - 09.2025
- Facilitated customer navigation and issue resolution through structured communication methods.
- Drafted daily reports with actionable recommendations to enhance shuttle stop logistics.
- Presented insights aimed at improving user experience during shuttle services.
Lead Line Cook
Bon Appétit Management
Mountain View, CA
07.2022 - 12.2024
- Analyzed inventory usage patterns to reduce waste and optimize weekly ordering.
- Supervised and trained staff, emphasizing workflow efficiency and quality standards.
- Coordinated team operations in fast-paced, high-volume environment.
Education
B.S. - Cybersecurity, Data Analytics
De Anza College
Cupertino, CA06.2027
Certificate of Technical Studies - Data Analytics
Harvard University's: Intro To Databases With SQL
Online11-2025
Certificate - Tableau
Simplilearn's Tableau Introductory Course
Online Course11-2025
Certificate - SQL for Data Science
Udacity
Sunnyvale, CA10-2025
Skills
- Excel and Google Sheets
- Data visualization tools
- SQL queries
- Python programming
- System troubleshooting
- Network fundamentals
- Inventory management
- Customer support and communication
- Workflow optimization
- Documentation and reporting
Projects
Transit Flow Efficiency Analysis (Self-Initiated). Collected manual data on shuttle arrival/departure times and rider volume. Used Excel and pivot tables to identify peak congestion times. Proposed schedule realignment plans to improve throughput and reduce customer wait time. Cybersecurity Lab Work (Course Project), Performed system auditing and basic network traffic monitoring. Documented findings and communicated potential vulnerabilities.
Timeline
Customer Service Representative
Hallcon @ Google MP1
12.2024 - 09.2025
Transportation Service Dispatcher
Hallcon @ Google MP1
12.2024 - Current
Lead Line Cook
Bon Appétit Management
07.2022 - 12.2024
B.S. - Cybersecurity, Data Analytics
De Anza College
Certificate of Technical Studies - Data Analytics
Harvard University's: Intro To Databases With SQL
Certificate - Tableau
Simplilearn's Tableau Introductory Course
Certificate - SQL for Data Science
Udacity