Alaina Carpenter
Marion,IA
Summary
Dedicated and detail-oriented professional with a strong background in customer service management, client relations, and operational coordination. Proven ability to streamline business operations, enhance customer satisfaction, and efficiently manage logistics. Skilled in Microsoft Excel, Google Sheets, data management, and problem-solving in fast-paced environments. Adept at handling billing, payroll, and dispatch operations while maintaining a customer-focused approach.
Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems.
Overview
9
9
years of professional experience
Work History
Dispatcher | Customer Service
Lazer Logistics
Cedar Rapids, USA
06.2023 - Current
- Coordinate driver schedules, provide updates, and ensure on-time deliveries
- Monitor GPS tracking and weather conditions to optimize safety and route efficiency
- Process time cards accurately for payroll and compliance purposes
- Maintain organized logistics records using Microsoft Excel and Google Sheets
- Conduct client outreach via cold calls to facilitate smooth business operations
- Handle billing paperwork, ensuring accuracy and timely processing
Clerk
United States Postal Service
Cedar Rapids, USA
07.2022 - 07.2023
- Sorted and organized mail for next-day delivery with high accuracy
- Improved sorting efficiency, reducing processing time
- Maintained a well-organized mailroom, enhancing workflow and productivity
Cashier | Customer Service
Hy-Vee Inc.
Marion, USA
12.2021 - 11.2022
- Provided exceptional customer service, greeting patrons and ensuring a positive experience
- Processed transactions quickly and accurately
- Assisted with maintaining a clean and organized workspace
Manager
McDonald’s
Cedar Rapids, USA
06.2021 - 11.2021
- Supervised daily store operations, including opening, inventory management, and employee performance
- Led and motivated a team to enhance efficiency and productivity
- Resolved customer concerns, improving satisfaction and loyalty
- Managed cash transactions and balanced drawers to ensure financial accuracy
Customer Service Representative
InfinityUrns
North Liberty, USA
09.2019 - 11.2020
- Processed customer orders, shipments, and data entry with precision
- Managed client records and provided policy information to improve customer satisfaction
- Assisted customers with inquiries and complaints, ensuring prompt resolutions
- Handled online transactions securely while maintaining accurate inventory tracking
Fabrication & Assembly Roles
Whirlpool Corporation
Amana, USA
08.2018 - 08.2019
- Operated machinery and assembled products with high attention to detail
- Worked collaboratively on assembly lines to meet production goals
- Ensured quality control by monitoring parts, identifying defects, and maintaining records
Fabrication & Assembly Roles
Whirlpool
Amana, USA
03.2016 - 10.2017
- Operated machinery and assembled products with high attention to detail
- Worked collaboratively on assembly lines to meet production goals
- Ensured quality control by monitoring parts, identifying defects, and maintaining records
Skills
- Customer Service
- Client Relations
- Dispatching
- Logistics Coordination
- Time Management
- Scheduling
- Billing
- Payroll Processing
- Microsoft Excel
- Google Sheets
- Cold Calling
- Communication
- Inventory
- Record-Keeping
Willing To Relocate
Cedar Rapids, IA
Personal Information
Authorized To Work: U.S. for any employer
Timeline
Dispatcher | Customer Service
Lazer Logistics
06.2023 - Current
Clerk
United States Postal Service
07.2022 - 07.2023
Cashier | Customer Service
Hy-Vee Inc.
12.2021 - 11.2022
Manager
McDonald’s
06.2021 - 11.2021
Customer Service Representative
InfinityUrns
09.2019 - 11.2020
Fabrication & Assembly Roles
Whirlpool Corporation
08.2018 - 08.2019
Fabrication & Assembly Roles
Whirlpool
03.2016 - 10.2017