Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
High School Football Coach
Desert Vista Thunder Football
2022.06 - Current
Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Instilled discipline and principles of good sportsmanship in players.
Worked with offensive and defensive coaches to develop cohesive football program.
Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Social Media Marketer and Customer Service Rep
Corporate Network Solutions
2019.06 - 2022.08
Participated in brainstorming sessions to generate creative ideas for campaigns.
Responded to inquiries and engaged with followers to build community and support customer engagement.
Strategized and developed video content for client's website and social media publications.
Researched current trends and best practices to develop innovative and impactful campaigns.
Bank Sales and Customer Associate
TCF Bank
2018.06 - 2019.06
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Recommended items to customers based on specific needs and explained features and benefits.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Handled customer inquiries and suggestions courteously and professionally
Education
Bachor's of Sports Managment - Finance, Management, Marketing, Communications
Southern New Hampshire University
Hooksett, NH
08.2023
Skills
Consultative Sales
Scheduling
Data Entry
Appointment Scheduling
Service Recommendations
Account Updating
Escalation Management
Payment Processing
Timeline
High School Football Coach
Desert Vista Thunder Football
2022.06 - Current
Social Media Marketer and Customer Service Rep
Corporate Network Solutions
2019.06 - 2022.08
Bank Sales and Customer Associate
TCF Bank
2018.06 - 2019.06
Bachor's of Sports Managment - Finance, Management, Marketing, Communications
Southern New Hampshire University
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