Anthony Soza
Phoenix,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
High School Football Coach
Desert Vista Thunder Football
06.2022 - Current
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Instilled discipline and principles of good sportsmanship in players.
- Worked with offensive and defensive coaches to develop cohesive football program.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Social Media Marketer and Customer Service Rep
Corporate Network Solutions
06.2019 - 08.2022
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Researched current trends and best practices to develop innovative and impactful campaigns.
Bank Sales and Customer Associate
TCF Bank
06.2018 - 06.2019
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Handled customer inquiries and suggestions courteously and professionally
Education
Bachor's of Sports Managment - Finance, Management, Marketing, Communications
Southern New Hampshire University
Hooksett, NH08.2023
Skills
- Consultative Sales
- Scheduling
- Data Entry
- Appointment Scheduling
- Service Recommendations
- Account Updating
- Escalation Management
- Payment Processing
Timeline
High School Football Coach
Desert Vista Thunder Football
06.2022 - Current
Social Media Marketer and Customer Service Rep
Corporate Network Solutions
06.2019 - 08.2022
Bank Sales and Customer Associate
TCF Bank
06.2018 - 06.2019
Bachor's of Sports Managment - Finance, Management, Marketing, Communications
Southern New Hampshire University
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