Summary
Overview
Work History
Education
Skills
Video Games, Computer Building and Management
Video Games, Bowling, Computer Building and Management
Quote
Interests
Work Preference
Work Availability
Timeline
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Anthony Spadola

Prospect,PA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Armstrong Group Of Companies
04.2022 - 03.2024
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Education

Bachelor of Science - Computer Science

Slippery Rock University of Pennsylvania
Slippery Rock, PA
08.2025

Associate of Science - Computer Science

Butler County Community College
Butler, PA
03.2025

Skills

  • Performance Testing
  • Software diagnosis
  • User credential management
  • Customer Service
  • Technical Support
  • Service support
  • Call Center Operations
  • Appointment Scheduling
  • Ticket support system management
  • Product Troubleshooting
  • Complaint resolution
  • Microsoft Outlook
  • Ticket management
  • Account updating
  • Technical Documentation
  • Help Desk Support

Video Games, Computer Building and Management

I love playing video games when I have time, away from college, or not completing college work. I have built my computer basically from scratch with a friend of mine that I like to upgrade when it's needed, troubleshoot when necessary, and test the abilities in which my computer can perform.

Video Games, Bowling, Computer Building and Management

I love to play video games in my free time when I am not doing college work or any other necessary tasks. I built a computer basically from scratch as i had bought a cheap chassis of a computer off of a good buddy and have found to love working with different components of a computer as well as taking apart, troubleshooting, and putting computers back together again. I am in a bowling league at Family Bowlaway Center in Butler, PA and I have a high average of 161 so far this year. I will be going to State Championships at the end of April and National Championships over Father's Day weekend in June.

Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Interests

Video Games

Bowling

Computer Building and Management

Strategy Games

Board Games

Foodie

Comedy Movies

Work Preference

Work Type

Part Time

Important To Me

Company CultureCareer advancementFlexible work hoursPaid time off4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Representative

Armstrong Group Of Companies
04.2022 - 03.2024

Bachelor of Science - Computer Science

Slippery Rock University of Pennsylvania

Associate of Science - Computer Science

Butler County Community College
Anthony Spadola