Sean Leadum
Atlanta `,GA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to investigate and troubleshoot problems successfully. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Cox Automotive
Atlanta , GA
02.2016 - Current
- Troubleshoot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Monitored customer feedback to ensure high levels of satisfaction.
- Identified potential areas for improvement in existing products or services.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Provided training and guidance to junior staff members as needed.
- Collaborated with other departments such as sales, marketing, and engineering., as required.
Client Solutions Specialist
Manheim
Atlanta, GA
12.2014 - 02.2016
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
- Resolved customer complaints promptly and professionally.
- I assisted customers in navigating through website features and functions to locate desired information or products.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Education
Master of Science - Masters Information Systems Managment
University of Arizona Global Campus
Phoenix, AZ01-2026
Bachelor of Science - Cyber And Data Security Management
University of Arizona Global Campus
Phoenix, AZ04-2024
Skills
- Information Protection
- Customer Service
- Technical Support
- Application support
- Performance Testing
- User Support
- Technical Troubleshooting
- Call Center Operations
- Flexible and Adaptable
Certification
- Google Cybersecurity Certificate
- Linux and SQL
Timeline
Technical Support Representative
Cox Automotive
02.2016 - Current
Client Solutions Specialist
Manheim
12.2014 - 02.2016
Master of Science - Masters Information Systems Managment
University of Arizona Global Campus
Bachelor of Science - Cyber And Data Security Management
University of Arizona Global Campus