Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jauvier Davis

Killeen,TX

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

11
11
years of professional experience

Work History

Technical Support Representative

Asurion
Nashville, TN
11.2021 - 05.2024
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.

Order Filler

Dollar General Distribution Center
Longview, TX
11.2018 - 08.2019
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Efficiently filled orders using hand-held scanners.
  • Maintained cleanliness of work area at all times.
  • Resolved issues related to incorrect deliveries promptly and efficiently.

Machine Operator

Nestle Waters NA
Hawkins, TX
03.2018 - 10.2018
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Load raw materials into machines according to specified measurements.

Dental Specialist

Army
Washington, DC
04.2013 - 08.2016
  • Assisted dentists in performing root canals and other complex dental procedures.
  • Provided instruction to patients on proper oral hygiene techniques, such as brushing and flossing.
  • Maintained accurate patient records including x-rays, medical histories, and treatment plans.
  • Performed diagnostic tests including taking dental impressions and radiographs of teeth and jaws.
  • Administered local anesthetics prior to dental treatments such as fillings or extractions.
  • Operated specialized equipment such as X-ray machines and ultrasonic scalers to detect cavities or abnormalities in the mouth area.

Education

Associate of Applied Science - Information Technology

Central Texas College
Killeen, TX
06-2026

High School Diploma -

Whitehouse High School
Whitehouse, TX
05-2009

Skills

  • Call recordkeeping
  • Software diagnosis
  • Information Protection
  • User credential management
  • Network diagnostics
  • Software Installation
  • Systems Analysis
  • Technical Support
  • Customer Service
  • Account Management

Timeline

Technical Support Representative

Asurion
11.2021 - 05.2024

Order Filler

Dollar General Distribution Center
11.2018 - 08.2019

Machine Operator

Nestle Waters NA
03.2018 - 10.2018

Dental Specialist

Army
04.2013 - 08.2016

Associate of Applied Science - Information Technology

Central Texas College

High School Diploma -

Whitehouse High School
Jauvier Davis