Jamesha Johnson
Suffolk,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Focus Services Inc.
Greenville , NC
02.2021 - 08.2023
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Created reports on customer complaints and feedback for management review.
- Recommended upgrades or additional features that could enhance user experience.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Area Technician
Vidant Medical Center
Greenville, NC
09.2018 - 01.2021
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Dusted furniture, fixtures, and other surfaces.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Maintained janitorial closets in a clean, organized manner.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Provided excellent customer service when interacting with customers or colleagues.
- Kept records of daily tasks performed on job log sheets.
- Reported any damages or repairs needed to supervisor immediately.
Education
Associate of Applied Science - Forensic Science
Tidewater Community College
Virginia Beach, VA03-2025
High School Diploma -
Southeast Halifax High School
Halifax, NC06-2014
Skills
- Technical Support
- Customer Service
- MS Office proficiency
- Technical Troubleshooting
- Information Protection
- Account updating
Timeline
Technical Support Representative
Focus Services Inc.
02.2021 - 08.2023
Area Technician
Vidant Medical Center
09.2018 - 01.2021
Associate of Applied Science - Forensic Science
Tidewater Community College
High School Diploma -
Southeast Halifax High School
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