Anthony Stephenson
Paso Robles,CA
Summary
Dynamic Host Manager with a proven track record at Allegretto Vineyard Resort, enhancing guest satisfaction through innovative marketing and exceptional communication. Excelled in team management and guest relations, significantly improving service quality. Skilled in leveraging technology for sales promotion, while fostering strong leadership to maintain high standards in food quality and cleanliness.
Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host Manager
Allegretto Vineyard Resort
Paso Robles, CA
06.2022 - Current
- Leveraged technology and social media to better reach and communicate with guests.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Education
High School Diploma -
Ocean Grove Charter
San Jose, CA05-2021
Skills
- Team management
- Marketing and promotion
- Guest relations
- Strong leadership
- Sales promotion
- Exceptional communication
Certification
Heath Life and Accident insurance license
Timeline
Host Manager
Allegretto Vineyard Resort
06.2022 - Current
Heath Life and Accident insurance license
High School Diploma -
Ocean Grove Charter
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