Kanyjha Reams
Austin,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host Manager
park and zoom
Austin, TX
11.2022 - 04.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
Front Desk Receptionist
European wax center
Austin, TX
10.2022 - 04.2023
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supervisor of Operations
GoPuff
Austin, TX
06.2018 - 01.2021
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Managed budgets associated with projects or initiatives within the department.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Partnered with vendors to negotiate contracts for services related to operations.
- Informed upper management or department heads of items loaded or problems encountered.
- Reported on inventory operations, stock levels and adjustments.
- Leveraged ERP system knowledge to manage inventory transactions.
Receptionist
Pregnancy Resource Ctr
Austin, TX
09.2017 - 02.2018
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Akins High School
Austin, TX08-2016
Some College (No Degree) - Business Administration And Management
Southern Careers Institute Inc
Austin, TXSkills
- Paperwork Management
- Inventory Control
- Financial Management
- Team Management
- Time Management
- Training & Development
- Organization
Accomplishments
- citizenship award
Certification
driver licenses
Timeline
Host Manager
park and zoom
11.2022 - 04.2023
Front Desk Receptionist
European wax center
10.2022 - 04.2023
Supervisor of Operations
GoPuff
06.2018 - 01.2021
Receptionist
Pregnancy Resource Ctr
09.2017 - 02.2018
High School Diploma -
Akins High School
Some College (No Degree) - Business Administration And Management
Southern Careers Institute Inc
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