Alan Garcia
Miami,Florida
Summary
Detail-oriented Casino Host engaging with and delivering complementary services to attract and retain patrons. Solid knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to guests. Possesses strong business acumen and high professional ethics.
Overview
23
23
years of professional experience
Work History
Executive Casino Host
Norwegian Cruise Line
Miami, FL
01.2000 - 12.2022
- Developed and implemented marketing strategies to attract high-end players to the casino.
- Monitored player behavior, preferences, and gaming activity to determine appropriate comps and rewards.
- Organized events and activities for VIP guests, including concerts, golf tournaments, spa visits.
- Maintained relationships with existing customers through personalized service and follow-up communication.
- Conducted regular surveys of players to identify areas of improvement in customer service.
- Analyzed financial data related to casino operations and developed plans for increasing profits.
- Assisted in developing promotional materials such as flyers, newsletters, brochures.
- Collaborated with other departments within the organization to coordinate promotions and special offers for VIP guests.
- Resolved customer issues quickly and professionally by taking ownership of the situation.
- Served as a liaison between management and VIP guests by addressing their concerns or requests promptly.
- Maintained accurate records of all transactions related to comps and rewards programs.
- Identified potential new markets or opportunities for growth within existing ones.
- Ensured that all guest rooms were properly assigned according to established guidelines.
- Managed staff schedules effectively while ensuring adequate coverage during peak times.
- Actively sought feedback from customers regarding their experiences at the casino.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04-1999
Skills
- Strong Leadership
- Team Management
- Promotions Planning
- Staff Training and Development
- Customer Service Expertise
- Relationship Development
- Detail Oriented
- Customer Service
- Marketing Knowledge
- Loyalty Programs
- Decision-Making
- Problem-Solving Aptitude
- Paperwork Management
- Goal Setting
- Multitasking
- Problem-Solving Abilities
- Staff Scheduling
Timeline
Executive Casino Host
Norwegian Cruise Line
01.2000 - 12.2022
Associate of Arts - Business Administration
Miami Dade College