Ryan Pearson
Downingtown,PA
Summary
Dynamic and results-driven Executive Casino Host excels in driving customer development and retention through strategic planning and execution of promotions, VIP events, tournaments, and other special functions. A commitment to fostering enjoyable and satisfying experiences in a professional environment is evident through the cultivation of strong relationships and loyalty among casino guests. Highly effective verbal, written, telemarketing, and communication skills consistently promote outstanding guest service and enhance overall satisfaction.
Overview
4
4
years of professional experience
Work History
Executive Casino Host
Valley Forge Casino Resort
02.2025 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Managed a book of 400+ VIP players generating over $2M in quarterly Gross Gaming Revenue (GGR), consistently exceeding targets for player engagement, retention, and revenue growth.
- Strategized, marketed, and executed 3–5 high-profile VIP events per month, hosting 150–300 guests per event to drive loyalty, visitation frequency, and incremental revenue.
- Collaborated cross-functionally with Slot Operations and Table Games to identify, acquire, and develop high-value players, strengthening pipeline growth and long-term player relationships.
- Exercised sound judgment in the extension of complimentary services and discretionary incentives, coordinating luxury hotel accommodations, dining, transportation, and personalized guest experiences.
Personal Lines Claims Adjuster
Hartford Steam Boiler
01.2024 - 02.2025
- Evaluated insurance claims to determine coverage and payment eligibility under policy terms
- Assessed damages and negotiated fair, accurate settlement amounts
- Built strong relationships with insured clients and insurance partners.
Marketing & Sports Management
United States Tennis Association
04.2022 - 08.2022
- Supported marketing and operations for the Koser Jewelers Tennis Challenge (USTA Pro Circuit)
- Coordinated player logistics, including accommodations, transportation, and hospitality
- Produced tournament media content through photography, interviews, and press coverage
- Created nightly newsletters to deliver schedule updates to staff and media
Education
Bachelor of Science - Digital Marketing Major
Shippensburg University
Shippensburg, PA05.2023
Skills
- Casino operations
- Strong interpersonal skills
- Promotions planning
- Strong leadership
- Loyalty programs
- Customer service expertise
Websites
Timeline
Executive Casino Host
Valley Forge Casino Resort
02.2025 - Current
Personal Lines Claims Adjuster
Hartford Steam Boiler
01.2024 - 02.2025
Marketing & Sports Management
United States Tennis Association
04.2022 - 08.2022
Bachelor of Science - Digital Marketing Major
Shippensburg University
COURSEWORK THAT CONNECTS TO POSITION
- Sports Marketing
- Marketing Research
- Principles of Marketing
- Social Media Marketing
- Digital Marketing