Jeffrey Yasko

• Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
• Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
• Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
• Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
• Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
• Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
• Increased player loyalty through the development of strong relationships with high-value clients.
• Continuously expanded knowledge of gaming industry trends, regulations, and best practices to better serve clients.
• Boosted casino revenue by identifying key players and developing strategies to retain their business.

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• Follow all confidentiality rules to preserve data quality and reduce chance for information compromise.
• Assist team members with any escalations they encounter.
• Run daily reports for Accounting.
• Process emails from Executive Hosts for adjustments to players free cash play.
• Issue comps to club members when appropriate.
• Process voids as needed.
• Perform all the duties of a concierge in addition to above.

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• Greet clients and provided personalized support to meet unique needs and promote brand loyalty.
• Sign up new Player Club Members.
• Assist existing Club members with replacement player's cards.
• ·Comply with and practice Grand Victoria's guest standards.
• Assist players in V-lounge.
• Process necessary hotel and limo reservations for players.
• Contact internal departments for items needing their attention.

• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.