Daniel Duanca
Miramar,FL
Summary
Highly Motivated Executive Casino Host engaging with and delivering wold class service to attract and retain patrons from across the Globe. 10 Years of knowledge of casino operational procedures and regulatory requirements to provide world class service and value to guests. Possesses strong business acumen and high professional ethics. Skilled in working under pressure, Team goal oriented working in a fast paced environment.
Overview
9
9
years of professional experience
Work History
Executive Casino Host
Miccosukee Tribe of Indians of Florida
Miami, FL
11.2018 - Current
- Used player tracking system to determine eligibility for complementary services and prizes.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Introduced new VIP guests to casino property and discussed available amenities, pools, restaurants, gaming offerings and entertainment.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Maintained relationships with existing customers through personalized service and follow-up communication.
- Monitored player behavior, preferences, and gaming activity to determine appropriate comps and rewards.
- Analyzed financial data related to casino operations and developed plans for increasing profits.
Executive Casino Host
Calder Casino
Miami Gardens, FL
11.2016 - 09.2018
- Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Promoted players' club by walking casino floor and signing up new guests.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Addressed patron complaints and quickly payout errors and disputes.
- Collaborated with marketing personnel to promote casino services and events.
- Resolved customer complaints and payout errors.
- Used consumer trends and THEO information to arrange data for profit-increasing opportunities.
Slot Attendant
Calder Casino
Miami Gardens, FL
03.2015 - 10.2016
- Completed speedy and accurate repairs to maintain machines.
- Dispensed funds for machine jackpots and change for player needs.
- Enhanced customer loyalty by learning names and preferences.
- Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
- Responded promptly to jackpot alarm bells.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Cleared coin jams and performed minor slot machine repairs.
- Exchanged money, credit, tickets or casino chips for patrons.
Education
Associate of Science - Sports Medicine
Borough of Manhattan Community College of The City University of New York
New York, NY04.2015
Skills
- Microsoft Office
- Problem-solving abilities
- Team Building
- Strong leadership
- Organizational Skills
- Customer Service
- People Skills
- Team Management
- Critical Thinking
- Friendly, Positive Attitude
- Supervision & Leadership
- Problem Resolution
- Fluent in Spanish
- Relationship Building
- Good Work Ethic
Timeline
Executive Casino Host
Miccosukee Tribe of Indians of Florida
11.2018 - Current
Executive Casino Host
Calder Casino
11.2016 - 09.2018
Slot Attendant
Calder Casino
03.2015 - 10.2016
Associate of Science - Sports Medicine
Borough of Manhattan Community College of The City University of New York
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