Monique Vaillancourt
Charles Town,WV
Summary
My background in graphic design and marketing equips me with a diverse skill set ideal for an upper-level virtual assistant role. With experience in client relations and proficiency in graphic design software, I offer comprehensive administrative support and creative problem-solving abilities. I excel in fast-paced environments, managing multiple tasks efficiently while maintaining attention to detail. I am confident in my ability to provide high-quality support to executives and teams in a virtual setting.
Overview
5
5
years of professional experience
Work History
Executive Casino Host
Hollywood Casino
08.2023 - Current
- Acted as the primary point of contact for VIP clients, fostered repeat business, had in-depth knowledge of casino operations, demonstrated exceptional interpersonal and communication skills, and proficient in using casino management software and systems.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout interactions with guests.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Continuously expanded knowledge of gaming industry trends, regulations, and best practices to better serve clients.
- Monitored expenses, budgets and accounts to identify discrepancies.
Casino Host
Hollywood Casino
11.2022 - 08.2023
- Built relationships with VIP players, coordinated special events and promotions, monitored player activity, conducted player reviews, managed reservations, and collaborated with our marketing team.
- Analyzed player trends and preferences to better tailor offers and incentives that catered to individual tastes.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Played an integral role in driving repeat business by promoting upcoming events or attractions specific to each guest's interests.
- Interviewed and trained new gambling floor workers.
Casino Floor Host
Hollywood Casino
11.2021 - 11.2022
- Greeted and welcomed guests, assisted with gaming options, ensured compliance with regulations, collaborated with casino staff, and assisted with promotional events.
- Participated in team meetings to discuss strategies for improving guest experiences across all aspects of the venue's offerings.
- Completed daily side work and opening and closing duties without fail.
- Handled escalated customer issues professionally, demonstrating empathy while seeking resolution quickly and effectively.
- Increased repeat business by fostering strong relationships with clientele through personalized attention and follow-up communication.
Graphic Designer
Shepherd University Picket
10.2019 - 04.2020
- Fulfilled design needs for the Shepherd University Picket, collaborated with editors, and contributed to website redesign projects.
- Developed creative design for print materials, brochures, banners, and signs.
- Implemented new software programs to streamline design workflow, resulting in reduced project timelines.
Intern
Picadilly Printing
07.2019 - 08.2019
- Collaborated with individuals and companies to create and edit marketing materials, conducted research on design trends, and assisted in photo editing and retouching.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Developed effective improvement plans in alignment with goals and specifications.
- Interacted with customers by phone, email, or in-person to provide information.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelor of Arts - Graphic Design
Shepherd University
Shepherdstown, WV12.2020
High School Diploma -
Jefferson High School
Shenandoah Junction, WV06.2016
Skills
- Proficient in Adobe Creative Suite and Microsoft Office
- Customer Relationship Management
- Marketing Strategy
- Communication
- Event Planning
- Problem-solving
- Time Management
- Creativity
- Team Collaboration
- Multitasking
- Sales/Marketing
- Detail Oriented
Personal Information
Specialization: Sales/Marketing
Languages
English
Native or Bilingual
Thai
Full Professional
Timeline
Executive Casino Host
Hollywood Casino
08.2023 - Current
Casino Host
Hollywood Casino
11.2022 - 08.2023
Casino Floor Host
Hollywood Casino
11.2021 - 11.2022
Graphic Designer
Shepherd University Picket
10.2019 - 04.2020
Intern
Picadilly Printing
07.2019 - 08.2019
Bachelor of Arts - Graphic Design
Shepherd University
High School Diploma -
Jefferson High School
Similar Profiles
James CarozziJames Carozzi
Table Games Dealer at Hollywood CasinoTable Games Dealer at Hollywood Casino
Ian Bayer-BraswellIan Bayer-Braswell
Table Games Dealer at Hollywood CasinoTable Games Dealer at Hollywood Casino
Isaiah JonesIsaiah Jones
Surveillance Agent at Hollywood CasinoSurveillance Agent at Hollywood Casino
Alexandria GelsominiAlexandria Gelsomini
Police Officer First Class at Herndon Police DepartmentPolice Officer First Class at Herndon Police Department
James MullinsJames Mullins
Wellsite Supervisor at Dynamix EngineeringWellsite Supervisor at Dynamix Engineering