DEANNA J. BANKS
Omaha,NE
Treat everyone you meet as if they are a guest in your own home.
Deanna Banks
Summary
Positive, upbeat professional that brings more than 30+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Refined communication skills seeking opportunity to contribute extensive knowledge of relationship building and an Account Management / Sales position. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
31
31
years of professional experience
Work History
Executive Casino Host
Ho-Chunk Inc, WarHorse Casino
Lincoln, NE
2022.08 - Current
- Distributed complimentary meals and discounts to players based on betting totals.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Collaborated with marketing personnel to promote casino services and events.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Showroom Assistant / Sales Consultant
Kitchens & Baths by Briggs
Omaha, NE
2021.07 - 2022.08
- Greeted customers and prospects upon showroom entry.
- Assist clients in capturing their vision in the designing process while up-selling products
- Proofing designs while checking documents before finalization and sent to the plumbers and contractors.
- Updating clients on estimated dates of arrival of their orders while showing empathy during continuous delays.
- Briggs yearly golf outing, MOBA events and more.
Design Studio Manager
Legacy Homes LLC
Omaha, NE
2018.05 - 2021.03
- Proofing and reviewing designs while checking documents before they are finalized and sent to the architectural team
- Quarterly event planning with vendors and clients
- Purchasing needs for studio while staying within monthly budget
- Manage weekly schedules to accommodate an applicable amount of appointments for clients.
- Reviewed and modified product samples to account for technical and aesthetic requirements.
Dual Property Manager / Event Manager
RW Investments Property Management
Omaha, NE
2016.12 - 2018.05
- Built relationships, created a fun positive environment for Seniors, monthly event planning within budget goals
- Achieved personal goals for 100% fulfillment between two properties
- Daily follow up with Tenants and Applicants
- Proficient in Yardi Classic Administrator, NIFA-Tax Income Credit and Fair Housing.
Hostess
Vidlak's Brookside Cafe
Omaha, NE
2015.05 - 2016.12
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted with cleaning tables as needed
Senior Executive Casino Host
Horseshoe / Harrahs Casino
Council Bluffs, IA
2013.09 - 2015.05
- Directly responsible for $4 million in revenue annually from 400+ accounts
- Manage guests’ flights, hotels and VIP transportation for their earned trips
- Heavily involved in casino marketing endeavors; event promotions and execution
- Top ranked in monthly sales booking competitions.
Casino
Caesars Entertainment, Horseshoe / Harrahs Casino, Marketing VIP Host
Council Bluffs, IA
2009.12 - 2013.09
- Building guest relations on a daily basis while promoting upcoming events
- Making business comping decisions within the company budget standards
- Responsible for greeting charter bus arrivals while informing them of daily events
- Continually meeting guest and company expectations through weekly testimonials.
Assistant Manager / Manager
Anderson Convenient Market
Omaha, NE
1992.09 - 2008.07
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
06.1991
Real Estate
Skills
- Team management
- People skills
- Microsoft Office
- Supervision & leadership
- Customer service
- Multitasking
- Decision-making
- Good work ethic
- Data management
Accomplishments
- Recognized as Employee of the Quarter for outstanding performance, team contributions and best customer service within the first 9 months with Legacy Homes.
- Promoted from Design Studio Associate to Design Studio Manager, in less than 12 months.
- Chairman's Nomination of Caesars Iowa properties for Best Service.
- Employee of the month for Caesars Iowa properties External Guest Service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Casino Host - Ho-Chunk Inc, WarHorse Casino
2022.08 - Current
Showroom Assistant / Sales Consultant - Kitchens & Baths by Briggs
2021.07 - 2022.08
Design Studio Manager - Legacy Homes LLC
2018.05 - 2021.03
Dual Property Manager / Event Manager - RW Investments Property Management
2016.12 - 2018.05
Hostess - Vidlak's Brookside Cafe
2015.05 - 2016.12
Senior Executive Casino Host - Horseshoe / Harrahs Casino
2013.09 - 2015.05
Casino - Caesars Entertainment, Horseshoe / Harrahs Casino, Marketing VIP Host
2009.12 - 2013.09
Assistant Manager / Manager - Anderson Convenient Market
1992.09 - 2008.07
Escondido High School - High School Diploma,
Randall School of Real Estate - , Real Estate